National Manager Commercial Lines CPT/JHB

3 weeks ago

Gauteng Cape Town, South Africa RBS Full time
RBS's job vacancy, Career and Recruitment

Job title : National Manager Commercial Lines CPT/JHB jobs in Gauteng

Job Location : Gauteng, Cape Town

Deadline : May 12, 2024

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Role Purpose

To manage the commercial underwriting function across all provinces to ensure that underwriting practices align to the organisation's strategy and stakeholder expectations are met.

Financial:

Take appropriate action to minimise cancellations
Ensure and contribute to minimisation of general expenses.

Client:
Ensure that all stakeholder (e.g. clients, AE's, insurers) communication is accurate, timeous, professional and relevant
Build and maintain mutually beneficial relationships with internal and external stakeholders
Ensure and contribute to achieving own and company required client satisfaction targets
Ensure relevant TCF objectives are achieved

Business Processes:

Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes (but not limited to):

To ensure that underwriting practices adhere to broader regulatory frameworks, industry best practice and organisational standards for service and quality
To provide commercial lines advice to internal and external stakeholders
Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
Keep abreast of product and services available to the market and competitor movements
Ensure that commercial underwriting practices adhere to compliance requirements
Ensure effective complaint resolution within the required time lines
Ensure service level agreements are met
Develop and implement key metrics and dashboards to aid in decision making to ensure optimal team performance
Conduct quality audits and take corrective action (as required) to ensure standard operating procedures are adhered to.
Compile, and distribute reports to various stakeholders as required
Assist with the design and implementation of training material and standard operating procedures
Adhere to company mandates
Participate and contribute projects
Liaise with insurers on product development as well as audits
Liaise with stakeholders to ensure continuous process improvement including automation and digitisation

Learning and Growth:
Live the RBS values.
Ensure continuous self-development.
Share information and knowledge with the team.
Ongoing training, coaching and mentoring of direct reports.
Performance management of direct reports.

Requirements

Minimum Qualifications and Skills:

Appropriate qualification
RE5
FAIS Compliant
Excellent communication skills
Excellent analytical skills

Strong leadership skills

Minimum Experience:

A minimum 8 years' experience in Commercial Underwriting
A minimum of 5 years' management experience in a similar role

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