National Manager

1 month ago


Cape Town, South Africa Status Staffing Full time
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Commercial Underwriting
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

  • Matric
  • Industry related qualification
  • RE5 and FAIS compliant Non-Negotiable
  • Minimum 8 years experience in Commercial Underwriting
  • Minimum 5 years' experience in a similar management role
  • Experience working within brokerage essential

DUTIES:

Financial:
  • Take appropriate action to minimise cancellations
  • Ensure and contribute to minimisation of general expenses.

Client:
  • Ensure that all stakeholder (e.g. clients, AEs, insurers) communication is accurate, timeous, professional and relevant
  • Build and maintain mutually beneficial relationships with internal and external stakeholders
  • Ensure and contribute to achieving own and company required client satisfaction targets
  • Ensure relevant TCF objectives are achieved

Business Processes:
  • Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes (but not limited to):
  • To ensure that underwriting practices adhere to broader regulatory frameworks, industry best practice and organisational standards for service and quality
  • To provide commercial lines advice to internal and external stakeholders
  • Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
  • Keep abreast of product and services available to the market and competitor movements
  • Ensure that commercial underwriting practices adhere to compliance requirements
  • Ensure effective complaint resolution within the required time lines
  • Ensure service level agreements are met
  • Develop and implement key metrics and dashboards to aid in decision making to ensure optimal team performance
  • Conduct quality audits and take corrective action (as required) to ensure standard operating procedures are adhered to.
  • Compile, and distribute reports to various stakeholders as required
  • Assist with the design and implementation of training material and standard operating procedures
  • Adhere to company mandates
  • Participate and contribute projects
  • Liaise with insurers on product development as well as audits
  • Liaise with stakeholders to ensure continuous process improvement including automation and digitisation

Learning and Growth:
  • Ensure continuous self-development.
  • Share information and knowledge with the team.
  • Ongoing training, coaching and mentoring of direct reports.
  • Performance management of direct reports.

HOURS:
  • Monday to Friday: 8:00 17:00


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