Manager Implementation and Transformation
Found in: beBee jobs ZA - 2 weeks ago
Job title : Manager Implementation and Transformation jobs in Gauteng
Job Location : Gauteng,
Deadline : April 20, 2024
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JOB DESCRIPTION
Provides leadership and oversight to the Implementation & Transformation group. Sets up and installs technical systems, applications or processes related to ATM, Self-Checkout and other equipment / application implementation and operation. Tests and troubleshoots functionality of installed systems, identifying and documenting technical issues and ensuring their appropriate escalation and resolution. May work with clients on-site or remotely to provide installation assistance. Provides complete professional service support, including the identification and development of solutions, systems, applications and processes to meet client needs and expectations.
RESPONSIBILITIES
Directs the efforts of assigned teams / supervisors.
Monitors implementation projects across assigned areas / customers, ensuring appropriate team focus, timely project execution and adherence to agreed standards and performance requirements.
Participates in customer visitations and meetings to ensure achievement of agreed upon performance measures and achievement of high levels of customer satisfaction.
Interfaces with Sales, Service, Systems and Support associates to develop account strategies and action plans to contribute to overall success.
Serves as a role model in terms of culture and enhances / maintains institutional knowledge.
Accountable for achieving area implementation solutions goals.
Proposes and executes enhancements to team processes and management practices.
QUALIFICATIONS
Bachelor's Degree or equivalent work experience required.
Typically has 6-8 years of experience in Implementation and Transformation and typically 0-2 years leadership experience.
Fluent business English skills (Written and spoken).
*ICT jobs in south africa
*Manager Implementation and Transformation in
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