Food and Beverage Service Expert

2 months ago

Cape Town, Western Cape, South Africa Marriott International Full time
Job Number
Job Category Food and Beverage & Culinary
Location Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts - to get it right for our guests and our business each and every time.

CRITICAL TASKS

Guest Relations
  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs ) to resolve issues, delight, and build trust.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assist other employees to ensure proper coverage and prompt guest service.
General Food and Beverage Services
  • Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
  • Pick-up trays and clean tables as needed to ensure a clean dining area.
  • Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
  • Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
  • Retrieve and deliver food and beverage orders in a timely manner.
  • Perform other reasonable duties as requested.
  • Coordinates with the respective kitchens to ensure guests' orders are delivered.
Beverage/Coffee Cart
  • Inspect the cleanliness and presentation all china, glass, and silver prior to use.
  • Cash/Bank Handling
  • Record transaction in MICROS or similar system at time of order.
  • Process all payment methods in accordance with Accounting procedures and policies.
  • Follow property control audit standards and cash handling procedures (e.g., blind drops).
  • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
  • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  • Transport bank to/from assigned workstation, following security procedures.
  • Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.
Closing
  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Steps of Service
  • Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
  • Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
In-Room Dining/Room Service
  • Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
  • Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
  • Notify guests and management of delays in service delivery.
Assists Management
  • Communicate with guests, other employees, or departments to ensure guest needs are met.
Communication
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards.
Safety and Security
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  • Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
  • Follow the requirements and tasks as defined in EMEA Food & Beverage Cashiering SOP if associate handles cash.
  • Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.
CRITICAL COMPETENCIES

Interpersonal Skills
  • Customer Service Orientation
  • Teamwork
  • Interpersonal Skills
  • Diversity Relations
Communications
  • Communication
  • Listening
  • English Language Proficiency
Personal Attributes
  • Dependability
  • Presentation
  • Positive Demeanor
  • Integrity
  • Safety Orientation
  • Stress Tolerance
  • Adaptability/Flexibility
Organization
  • Multi-Tasking
Personal Attributes
  • Information Retention
PREFERRED QUALIFICATIONS

Education

Higher Education, Diploma or equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today

  • Food & Beverage Sales Development Representative

    3 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    About The Legends AgencyWe are a leading recruitment agency specializing in the placement of top talent in the food and beverage industry. Our team of experts is dedicated to finding the best candidates for our clients' needs.Job Title: Food & Beverage Sales Development RepresentativeWe are seeking a highly motivated and results-driven Sales Development...

  • Food and Beverage Operations Manager

    2 months ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Protea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Position responsible for all the food and beverage operations, which includes all culinary,...

  • Hospitality Assistant

    3 days ago

    Cape Town, Western Cape, South Africa Grace your HR needs Full time

    Job Title: Hospitality Assistant - Food ServicesJob Summary:We are seeking a highly motivated and organized Hospitality Assistant - Food Services to join our team at Grace your HR needs. As a key member of our food services team, you will be responsible for ensuring the provision of high-quality meal and beverage services to our clients.Key...

  • Product Development Specialist: Beverage

    2 days ago

    Cape Town, Western Cape, South Africa The Globevest Group Full time

    Job SummaryWe are seeking a highly skilled Product Development Specialist to join our team at The Globevest Group. As a Beverage Formulation Expert, you will be responsible for developing new recipes and formulations for our clients in the food and beverage industry.Key ResponsibilitiesDevelop new recipes and formulations for customer- and innovation...

  • Director of Food Operations

    3 days ago

    Cape Town, Western Cape, South Africa Accor Hotels Full time

    We are a global hospitality leader, welcoming individuals as they are and offering a workplace that matches their personality. We support our employees in their growth and learning, ensuring that work brings purpose to their lives. Our goal is to provide a platform for our employees to explore the limitless possibilities of Accor Hotels.By joining our team,...

  • Food & Beverage Service Expert (Cashier) - Protea Hotel by Marriott Waterfront Breakwater Lodge

    1 month ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all payment methods in accordance with Accounting procedures and policies....

  • Dining Service Attendant

    2 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time

    Job Summary:Crew Life at Sea is seeking a highly skilled and customer-focused Dining Steward to join our team. As a Dining Steward, you will be responsible for providing exceptional service to our guests in the dining areas.Key Responsibilities:Table Setup and Maintenance: Ensure that tables and dining areas are set up and maintained according to company...

  • Bartender - Deliver Exceptional Guest Service

    6 hours ago

    Cape Town, Western Cape, South Africa Radisson Hotel Group Full time

    Job Summary:The Radisson Hotel Group is seeking a skilled Bartender to join our Food & Beverage Service Team. As a Bartender, you will be responsible for delivering exceptional guest service and creating memorable moments for our guests.Key Responsibilities:Support the Smooth Running of the Food & Beverage Department: Ensure that all aspects of the guest...

  • Food Service Director

    3 days ago

    Cape Town, Western Cape, South Africa Feedem Recruitment Full time

    About the Role:The Catering Manager will be responsible for guiding the kitchen staff to perform efficiently, while establishing standard menu options and recipes, ordering the necessary food and supplies, and overseeing kitchen and line staff.Key Responsibilities:Ensure high quality of food preparation, presentation, and service meets Feedem standards by...

  • Culinary and Service Staff

    3 days ago

    Cape Town, Western Cape, South Africa Easy Recruit SA Full time

    Position OverviewWe are seeking dedicated Culinary and Service Staff for a prominent client in the hospitality sector based in Saudi Arabia.Available Roles:- Supervisor- Bartender- Hostess- Barista- Waiter- Order Taker- RunnerCompensation:R 14,000 - R 18,000 per month Nett, including accommodation and food allowance.Qualifications:- Matric Certificate is...

  • Food Retail Store Telesales Representative

    24 hours ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Title: Food Retail Store Telesales RepresentativeCompany: West Coast PersonnelJob Type: Full-timeIndustry: Food and Beverage, RetailJob Description:We are seeking a highly motivated and experienced Telesales Representative to join our team at West Coast Personnel. As a Telesales Representative, you will be responsible for marketing and selling processed...

  • Sales Expert

    3 days ago

    Cape Town, Western Cape, South Africa Kerston Foods CC Full time

    About Our Team and BusinessKerston Foods CC is a leading force in the food distribution industry in the Western Cape, driven by innovation, sustainability, and visionary long-term strategies. Our company thrives on a dynamic growth engine, where personal growth is nurtured, and employees have the freedom to shape, implement, and drive new ideas across our...

  • Catering Service Coordinator

    3 days ago

    Cape Town, Western Cape, South Africa Tsebo Group Full time

    Job Summary:We are seeking a highly skilled and experienced Catering Hostess to join our team at Tsebo Solutions Group. As a leading African Integrated Workplace Management Solutions Provider, we offer a unique opportunity for a professional to work in a dynamic and fast-paced environment.Key Responsibilities:Assist Cooks and Chefs with food production and...

  • Culinary and Service Staff

    3 days ago

    Cape Town, Western Cape, South Africa Easy Recruit SA Full time

    Position Overview:We are seeking dedicated Food and Beverage Personnel to join our esteemed client in Saudi Arabia.Available Roles:- Supervisor- Bartender- Hostess- Barista- Waiter- Order Taker- RunnerCompensation:Monthly salary ranging from R 14,000 to R 18,000 Nett, inclusive of accommodation and a food allowance.Qualifications:- A Matric Certificate is...

  • Beverage Operations Manager

    24 hours ago

    Cape Town, Western Cape, South Africa AccorHotel Full time

    Job DescriptionJob Title: Beverage Operations ManagerJob Summary:We are seeking a highly skilled and experienced Beverage Operations Manager to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our bar, ensuring exceptional customer service, and driving revenue growth.Key...

  • IT Service Delivery Expert

    3 days ago

    Cape Town, Western Cape, South Africa Ello Technology Full time

    Job Overview:The Technical Support Specialist at Ello Technology plays a pivotal role in ensuring the seamless delivery of IT support and management services. This position involves providing expert technical support, managing system performance, and collaborating with team leads to achieve organizational and customer-centric goals. The Technical Support...

  • Accounts Clerk Food Specialist

    6 hours ago

    Cape Town, Western Cape, South Africa BGA Recruitment Full time

    Job Summary:BGA Recruitment is seeking an experienced Accounts Clerk with a background in Food and Beverage to join our client's team in Stellenbosch.Key Responsibilities:Specialize in cost control of the F&B department, ensuring accurate financial management and minimizing wastage.Calculate and forecast Gross Profit (GP) to inform business decisions.Monitor...

  • Food Safety Specialist

    3 days ago

    Cape Town, Western Cape, South Africa MSC Cruises Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented individual to join our team as a Meat and Fish Handler at MSC Cruises. As a key member of our culinary team, you will be responsible for ensuring the safe and efficient handling of raw and frozen meat and fish items.Key Responsibilities:Temperature Control: Regularly check all refrigerators...

  • Destination Expert

    3 days ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    About UsCareer Custodians is a leading local Tourism and Hospitality group that excels in delivering exceptional travel experiences. We prioritize employee growth and development, fostering a culture that encourages career advancement and recognition.Job SummaryWe are seeking a skilled Travel Consultant to join our team of experts. As a Travel Consultant,...

  • Healthcare Service Consultant

    3 days ago

    Cape Town, Western Cape, South Africa Career Dynamics Global Full time

    Job SummaryWe are seeking a highly skilled and experienced Healthcare Service Consultant to join our team at Career Dynamics Global. As a key member of our team, you will be responsible for providing exceptional medical aid advice, support, and claim management services to our clients.Key ResponsibilitiesProvide expert medical aid advice and support to...