International Business Manager

Found in: beBee jobs ZA - 2 weeks ago


Johannesburg, Gauteng, South Africa Isisekelo Recruitment Full time

International Business Manager - Midrand
What an exciting opportunity for the right individual that has the experience and loves to travel. To work with a leading Restaurant Brand Internationally.
Based in Midrand South Africa the role is to grow existing and new international territories and ensure compliance to group standards from a People, Food, Guest and Business perspective.

PURPOSE
The role is to grow existing and new international territories and ensure compliance to group
standards from a People, Food, Guest and Business perspective
AREAS OF RESPONSIBILITY
PEOPLE

  • Reviews and implements the perfect people mix per restaurant including driving scheduling to deliver on a great guest experience taking into account the labour cost budget in

International territories.

  • Drive and guard the Company culture for crew in International.
  • Makes sure that country people practices are aligned to Company group standards.

FOOD

  • Accountable to manage, correct, drive all aspects relating to great food from the back door to the table.
  • Responsible for reviewing all Company supply chain orders to ensure that only approved product is served in country.
  • Works with Supply chain teams to share forecasts for international Supply by territory.
  • Schedules training programs between in country BOH leaders and Support office training team to maintain food quality.
  • Works with in country leadership to review menu performance and develop annual menu to keep the brand relevant in country

GUEST

  • Schedules training programs between in country FOH leaders and support office training team to deliver Company guest experience.
  • Spends time on the floor with guests during busy times.
  • Reviews guest feedback and works with in country team to maintain an above 4.5 review score on guest platforms.
  • Drives relevant locality marketing activities to attract guests in country.

BUSINESS

  • Develops Licensee engagement plan to connect the support office with in country leaders to keep international territories aligned to the Company brand.
  • Drives license partners to meet restaurant performance schedule.
  • Develops annual business plans and budgets per country and per restaurant that include targets, monthly milestones and supporting activities and projects to achieve the budget.
  • Briefs the marketing team on what is needed per restaurant to attract, retain guests, and build relationships with communities.
  • Prepares a monthly report per restaurant.
  • Works with the country leaders to achieve Food cost and controllable expense budgets in line with the business budget.
  • Stays connected with the broader international hospitality industry.
  • Building relationships and getting the Brand name out there.
  • Connects with potential country licensees to grow the Brands international presence.
  • Develops market entry reports for potential territories, reviewing the market competitors, guest profile and supply chain.
  • Works with the business finance team to approve monthly turnovers and collect any outstanding funds.

SKILLS

  • Industry related leadership experience of at least 5 years in a multi-unit restaurant environment.
  • Strong business acumen.
  • Must be able to read and interpret a business income statements and spot levers that contribute to results.
  • Natural people person. Strong and articulate communication skills written and verbal.
  • Strong crisis management and conflict mediation skills
  • Must have managed a restaurant. Understand the ins and outs of what makes restaurants great.
  • Build and nurture trust with teams, customers and external suppliers.
  • Strong organizational and planning skills. We do NOT want a chaotic operator/fire fighter who runs from problem to problem.
  • Strong POS and stock management skills.
  • Experience in Labour management and payroll systems.
  • Strong MS office skills especially Excel.
  • International business development experience.
  • Strong negotiation skills.
  • Valid passport (EU or British passport will be advantageous)
  • Prepared to travel extensively throughout Europe/Africa and the UK

QUALIFICATIONS

  • Hospitality and business qualification an advantage

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