Customer Service Representative

1 month ago


Eastern Cape Free State Gauteng KwaZuluNatal Limpopo Mpumalanga North West Northern Cape Western Cape, South Africa DESTINY WORK RECRUITMENT Full time

We are currently looking for a Customer Service Representative to handle customer inquiries and issues in our team. Your main responsibilities will include managing orders, handling complaints, and ensuring that all concerns are addressed through various communication channels.


RESPONSIBILITIES:

  • Address customer complaints, find suitable solutions, and offer alternatives within specified timeframes; follow up to guarantee resolution
  • Provide precise, valid, and thorough information using appropriate tools and methods
  • Maintain records of customer interactions, manage customer accounts, and organize documents
  • Establish strong relationships and credibility with customers through transparent and engaging communication
  • Offer insights on the efficacy of customer service procedures
  • Record customer interactions, transactions, feedback, and complaints
  • Collaborate and communicate with team members as needed
  • Supervise a team of junior customer service representatives
  • Respond promptly to customer inquiries
  • Go the extra mile to interact with customers and address their concerns


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