Tech Officer: Customer Engineer
Found in: beBee jobs ZA - 1 week ago
Job title : Tech Officer: Customer Engineer (DWM) (Stellenbosch) jobs in Western Cape
Job Location : Western Cape, Stellenbosch
Deadline : April 28, 2024
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Core Description
Key Deliverables / Primary Functions
Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
Engage and liaise with all personnel, including VIP personnel.
Follow the escalation matrix and keep the customer informed.
Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.
Core Functional Skills & Capabilities
Hardware/Software Installation and management
Customer Orientation
Hardware Troubleshooting
Problem solving
Core Behavioural Competencies
Job Match
Coping with pressures & setbacks
Delivering Results & Meeting customer expectations
Presenting and Communicating information
Working with people
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
Experience
2 years' experience in IT end user support with an understanding of SLA call management on different service desks.
*ICT jobs in south africa
*Tech Officer: Customer Engineer (DWM) (Stellenbosch) in Stellenbosch
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