Service Now Lead

1 month ago

Johannesburg, Gauteng, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

A ServiceNow Lead resource with extensive expertise in IT Service Management, ServiceNow platform administration, support, and solutions implementation, including proficiency in Scripting, API integration, Service Portal management, and Application oversight. The incumbent resource will be responsible for managing and supporting various modules, projects, and solutions within the ServiceNow environment.

Working at NTT

Requirements

  • Management of the assigned portfolio of applications
  • Collaboration with service providers, suppliers, and other consultants in
  • Group Digital Technology to design, develop, and implement required solutions in ServiceNow
  • Provision of value-based assessments and workshops to facilitate in maximizing business outcomes from ServiceNow software
  • Handling of escalations, incidents, problems, and changes related to ServiceNow
  • Participation in ServiceNow-based projects
  • Contribute towards the design and implementation of complex solutions to meet the organization's Group requirements and Business Entities. Leadership in solutions by providing designs, conducting code reviews, adhering to best practices, and setting solution advice standards
  • Partner with Service Providers to Lead Project and Solution Architecture for configuring and implementing custom applications/modules
  • Alignment with peers to ensure timely, budget-conscious, and scope-compliant delivery.
  • Support internal/external teams to satisfy integration needs
  • Ensure adherence to regulatory requirements, including GxP
  • Provide advice on technical aspects of the respective application and integration to the organization's Applications
  • Ensures that relevant technical strategies, policies, standards, and practices (including security) are applied correctly
  • Take full responsibility for business analysis within ServiceNow modules and solutions
  • Lead ITSM activities to resolve issues within ServiceNow platform
  • Attend weekly operational meetings with the vendor
  • Manage changes, upgrades, certifications, and enhancements
  • Create and manage the budget and subsequent payments & recharges
  • Manage all vendor SLAs related to in scope applications
  • Manage the vendor, including contract reviews, SOWs, and MSA
  • Ensure the validated status of ServiceNow

Qualifications

  • 8 years of experience in software development
  • 5 years of experience specifically focused on implementing ServiceNow solutions in complex environments
  • 5 years of extensive technology experience, covering the development, implementation, integrations, and maintenance of large-scale systems
  • 3 years of expertise as a ServiceNow Senior Platform Consultant, including collaboration with OEM service providers

Skills Summary

Continual Improvement Process, Performance Metrics, Service Level Management, Service Reports, Service Strategy

What will make you a good fit for the role?

Workplace type:

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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