Service Now Lead
2 weeks ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever.By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
A ServiceNow Lead resource with extensive expertise in IT Service Management, ServiceNow platform administration, support, and solutions implementation, including proficiency in Scripting, API integration, Service Portal management, and Application oversight.
Working at NTT
Requirements:
- Collaboration with service providers, suppliers, and other consultants in
- Group Digital Technology to design, develop, and implement required solutions in ServiceNow
- Provision of valuebased assessments and workshops to facilitate in maximizing business outcomes from ServiceNow software
- Handling of escalations, incidents, problems, and changes related to ServiceNow
- Participation in ServiceNowbased projects
- Contribute towards the design and implementation of complex solutions to meet the organization's Group requirements and Business Entities. Leadership in solutions by providing designs, conducting code reviews, adhering to best practices, and setting solution advice standards
- Alignment with peers to ensure timely, budgetconscious, and scopecompliant delivery.
- Support internal/external teams to satisfy integration needs
- Ensure adherence to regulatory requirements, including GxP
- Ensures that relevant technical strategies, policies, standards, and practices (including security) are applied correctly
- Take full responsibility for business analysis within ServiceNow modules and solutions
- Lead ITSM activities to resolve issues within ServiceNow platform
- Attend weekly operational meetings with the vendor
- Manage changes, upgrades, certifications, and enhancements
- Create and manage the budget and subsequent payments & recharges
- Manage the vendor, including contract reviews, SOWs, and MSA
- Ensure the validated status of ServiceNow
Qualifications
- 8 years of experience in software development
- 5 years of experience specifically focused on implementing ServiceNow solutions in complex environments
- 5 years of extensive technology experience, covering the development, implementation, integrations, and maintenance of largescale systems
- 3 years of expertise as a ServiceNow Senior Platform Consultant, including collaboration with OEM service providers
Skills Summary
Continual Improvement Process, Performance Metrics, Service Level Management, Service Reports, Service Strategy
What will make you a good fit for the role?
Workplace type:
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
A career at NTT means:
- Being part of a
global pioneer where you gain exposure to our Fortune 500 clients and worldleading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. - Being at the forefront of
cuttingedge technology backed with a 150year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being
your best self in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. - Having ongoing opportunities to
own and develop your career with a personal and professional development plan and access to the broadest learning offerings in the industry.
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