Gap Core Servicing Consultant X3

3 weeks ago


Durban, KwaZulu-Natal, South Africa Kaelo Full time
Kaelo's job vacancy, Career and Recruitment

Job title : Gap Core Servicing Consultant X3 jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal,

Deadline : May 02, 2024

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KEY OUTCOMES (not limited to) Level 4 and 5 process elements

Manage incoming queries and outbound responses with:
Members
Service Providers
Intermediaries
Provide product specific information
Assess and determine when there is an operational query
Identify and escalate priority issues
Manage and resolve customer complaints
Maintain client information
Complete administrative tasks

Qualifications

SPECIAL REQUIREMENTS

PERSON DETAILS: WORK EXPERIENCE REQUIRED

1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience

PREFERRED

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED

Matric Certificate

PREFERRED
TECHNICAL SKILLS OR KNOWLEDGE REQUIRED
Knowledge of customer service practices and principles
Excellent listening, verbal and written communication skills
Ability to handle stressful situations appropriately
Proficient in Microsoft and Excel
Call centre systems and multi-tasking

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