Customer Relations Leasing Consultant

4 weeks ago


Johannesburg, South Africa Adzuna ZA B C2 Full time
Minimum Requirement:
  • Grade 12 certification essential.
  • Min 2 - 3 years experience in a similar role.
  • Min 1-year experience in fleet leasing/fleet management.
  • Must be well presented as this position is client facing.
  • Excellent communication and writing abilities in both Afrikaans and English.
  • Strong problem solving skills.
  • Commitment to delivering excellent customer service.
Responsibilities:
  • Build and maintain strong relationships with customers.
  • Serve as a primary point of contact for customer inquiries and concerns.
  • Provide timely and accurate responses to customer queries.
  • Understand customer needs and preferences to tailor solutions accordingly.
  • Collaborate with internal teams to address customer issues and improve service delivery.
  • Proactively identify opportunities to enhance customer satisfaction and loyalty.
  • Conduct regular meetings and discussions with clients to review performance, address issues, and explore opportunities for improvement.
  • Drive customer retention and growth through effective relationship management and value proposition communication.
  • Stay informed about industry trends, market developments, and competitor activities.
  • Take proactive steps to manage terminations by driving replacement, upselling additional products, securing signed quotations, and conducting follow-ups.
  • Generate regular reports on key performance metrics, such as client satisfaction, retention rates, and revenue growth.
  • Generate reports on lost business.
  • Proactively manage terminations on a quarterly basis, ensuring less than 5% of leased and maintenance plan fleet remains over the contract end date.
  • Achieve 100% of target for both lease and non-lease fleet retention in accordance with budget requirements.
  • Retain 100% of the fleet opening balance for both lease and non-lease.
  • Create opportunity sheets and identify opportunities for upselling, then implement strategies accordingly.
  • Maintain credit facility availability and conduct regular reviews to prevent frustration and delays.

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