Air Services Centre Ambassador

2 weeks ago

Johannesburg, South Africa Adzuna ZA B C2 Full time

This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.

Job Description:

  • Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, hotels and with a special focus on reserving and managing guest air transportation.
  • Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chat
  • Support the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.
  • Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences.
  • Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements

Job Requirements:

  • Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality and a focus on booking and managing air services;
  • Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers
  • Fluent in oral and written English, any other language is a plus
  • Confident speaking on the phone/video calls, representing the brand
  • excellent listening and problem solving skills
  • Culturally sensitive to clients from different countries
  • Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage)
  • Willing to work full time on shifting schedules, including weekends to support global markets and time-zones.

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