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Field Support Engineer

3 months ago

Durban, South Africa Adzuna ZA B C2 Full time

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.

We are seeking a Field Support Engineer to join our team and provide on-site technical support and assistance to clients or customers. You'll play a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing to the overall success of the organization.

What you’ll do:

  • Assisting in 1st/2nd line technical support.
  • Call Management
  • Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
  • Working on SLA tickets
  • Building strong relationships with customers.
  • The ability to take ownership of customer problems.
  • A proactive approach to customer problems and an understanding of customer perception.
  • Remote Incident Resolution.
  • Software Deployment
  • Ability to multi-task and meet specific goals set as per client requirements.
  • Training - To ensure that training is completed during the required

Your expertise:

  • Minimum 3-5 years desktop support experience.
  • Some server and network support experience (advantage).

Qualifications:

  • Qualifications required:
    • Grade 12
    • International MCSE qualified or international equivalent
    • A+ / N+ (or equivalent) entry-level IT qualifications
    • Good communication skills verbal and written.
  • Qualifications preferred
    • ITIL Foundation
    • Microsoft 365
    • Azure
    • AD
    • Soft skills certificates

Personal attributes

  • Good communication skills verbal and written.
  • Self-sufficient.

Other information applicable to the opportunity:

  • Permanent Position
  • Location: Durban
  • Work Environment: Office Bound (Onsite)
  • Physical Demands: The physical demands of the job, including bending, sitting, lifting, and driving
  • Travel: Traveling will be required, a driver’s license and own car essential

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.