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Senior Sales and Administrative Manager/ Senior Retail Manager

2 months ago

Worcester, South Africa Adzuna ZA B C2 Full time
Key Responsibilities:
  1. Sales Management
  • Lead and motivate the sales team to meet and exceed sales targets.
  • Implement effective sales strategies and promotions to drive revenue growth.
  • Monitor sales performance, analyse trends and provide regular reports to senior management.
  • Ensure exceptional customer service standards are maintained at all times.
  1. Administrative Management
  • Oversee daily administrative operations, including inventory management, supplier relations and store compliance.
  • Ensure accurate and timely record-keeping, such as sales reports, financial documentation and inventory logs.
  • Coordinate with finance for budgeting, invoicing and financial reporting.
  • Ensure that all legal, regulatory and safety requirements are adhered to, particularly regarding firearm sales and hunting licenses.
  1. Team Leadership
  • Train and manage a team of sales associates and administrative staff.
  • Conduct performance evaluations, set goals and provide feedback to improve team efficiency.
  • Foster a positive work environment, promoting teamwork, accountability and a customer-first mindset.
  1. Customer Relations
  • Build and maintain relationships with customers by providing product knowledge, answering inquiries and addressing concerns.
  • Lead in-store demonstrations, events and customer education initiatives.
  • Handle escalated customer service issues and ensure high levels of customer satisfaction.
Qualifications:
  • Proven experience in retail management, ideally in an outdoor, sports or similar retail environment.
  • Strong knowledge of firearms, hunting gear and outdoor equipment.
  • Excellent leadership, communication and organizational skills.
  • Ability to manage administrative tasks, including inventory, sales tracking
  • Proficiency in sales reporting software and retail management systems.
Education and Experience:
  • At least 5+ years of retail management experience, with 2+ years in a senior or administrative role.
Key Skills:
  • Strong sales acumen with a focus on customer service.
  • Ability to multitask, prioritize and manage time effectively.
  • Familiarity with Point of Sale (POS) systems and inventory management
  • Problem-solving and decision-making skills.
If your background matches the requirements and you would like to apply or receive more information, please:
  • click on the "Apply" button or