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Hostess (Hoseki Restaurant)

3 months ago

Stellenbosch, South Africa Adzuna ZA B C2 Full time

Hoseki Restaurant is looking for a Hostess to join their team on a fixed term contract and be the first point of contact for our guests and to provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities:

  • Welcome guests to the venue
  • Ensure one hostess is handling the reservations book, while the other hostess welcome the guests
  • Escort guests to assigned dining or bar areas
  • Provide menus and announce waiter/waitress name
  • Create a floor plan for both lunch and dinner
  • Check with senior chef on duty if there are any changes to the lunch/dinner menus
  • Change the menus form dinner to lunch and vice versa (depending on shift)
  • Create a list of available tables for lunch
  • Create a handover sheet for the next shift/go through handover sheet of previous shift
  • Greet guests upon their departure
  • Maintain hostess desk clean and tidy
  • Answer incoming calls and address guests’ queries
  • To be well informed on the estate and local info
  • Communicate to managers and waiters regarding VIP visits as soon as they are seated
  • Be familiar with the reservation policies, such as booking times, etc.

Requirements:

  • Grade 12, hospitality certificate will be a plus
  • Preferably 1- 2 years previous hostess experience
  • Understanding of restaurant etiquette
  • Experience in managing reservations
  • Able to work in a team
  • Demonstrable customer-service skills
  • Excellent communication skills (via phone and in-person)
  • Strong organizational skills with the ability to monitor the entire dining and bar area
  • Availability to work within opening hours (e.g. evenings, public holidays, weekends)
  • Good physical condition to walk and stand during an entire shift
  • Comfortable in dealing with very distinguished clientele
  • Able to handle a high-pressure environment
  • Must be well-presented and enthusiastic personality
  • Flexibility and Accountability