Business Change Manager

3 weeks ago


Cape Town, South Africa Adzuna ZA B C2 Full time

Our Client is urgently seeking a skilled Business Change Manager with a proven track record.

As the Business Change Manager you will apply a structured change management approach and methodology to develop and implement change strategies for strategic change projects as follows:

  • Develop a change management strategy based on understanding of the strategic change initiative, and the groups (stakeholders) and change risk.
  • Clearly describe the change, identifies stakeholders, and assesses the impact on the various target audiences.
  • Proactively identify potential people risks and anticipate points of resistance; then develops specific plans to mitigate or address the concerns.
  • Develop a pragmatic, actionable and targeted organisational alignment plan for sponsor and stakeholder engagement which includes communication, coaching, education and training, and resistance management.
  • Ensure user role mapping for technology change implementations to enable appropriate user access and rights.
  • Comprehending detailed technical updates and translating them into consumable insights for non-technical teams.
  • Work with project teams to integrate change management activities into the overall project plans.
  • Drive the creation of change champions and agents in the impact/affected areas and leverage existing platforms and forums to enable change management and ease of adoption.
  • Create and enable reinforcement mechanisms and celebrations of success.

Effective collaboration, business partnering and stakeholder management

  • Work with communication, training, and HC specialists in the formulation of particular plans and activities to support project implementation.
  • Develop and roll-out communications in partnership with Internal Communications to ensure alignment of all communications and messaging across the organisation.
  • Collaborate with project and business teams to ensure the successful execution of the end-to-end user adoption management strategy.
  • Provide active and visible coaching to leaders who are change sponsors.

Measuring and reporting on user adoption and broader change impact

  • Define and measure success metrics to track adoption, utilization and proficiency of individual changes and ensure that business change benefits are realized.
  • Pro-actively identify risks, resistance, performance gaps and/or issues relating to user adoption and develop and implement mitigating and corrective actions on an iterative basis.
  • Ongoing monitoring and reporting of change implementation to the various stakeholder groups

Should you require additional information, please contact us.



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