Current jobs related to Senior Group Manager - Cape Town, Western Cape - WNS Global Services

  • Senior Product Owner

    2 days ago

    Cape Town, Western Cape, South Africa Betway Group Full time

    Job Title: Senior Product OwnerWe are seeking a highly skilled and experienced Senior Product Owner to join our team at Betway Group. As a Senior Product Owner, you will be responsible for owning and driving the product vision, strategy, and roadmap for multiple products within the company.Key Responsibilities:Develop and maintain a deep understanding of...

  • Senior Group Accountant

    1 week ago

    Cape Town, Western Cape, South Africa DO MORE Placements Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Group Accountant to join our team at DO MORE Placements. The successful candidate will be responsible for ensuring the financial health and integrity of the group by managing, processing, and overseeing all accounting activities for the group.Key ResponsibilitiesManage and process all...

  • Senior Group Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Group Manager to join our team at WNS Global Services. As a key member of our leadership team, you will be responsible for leading a team of operational leaders/managers and driving business growth through strategic planning and execution.Key ResponsibilitiesLead a team of operational...

  • Senior Product Owner

    1 week ago

    Cape Town, Western Cape, South Africa Betway Group Full time

    About the RoleWe are seeking a highly skilled Senior Product Owner to join our team at Betway Group. As a Senior Product Owner, you will be responsible for owning and driving the success of multiple Betway products, working closely with the Product Manager to set the product vision, strategy, and roadmap.Key ResponsibilitiesCollaborate with the Product...

  • Senior Group Accountant

    4 days ago

    Cape Town, Western Cape, South Africa DO MORE Placements Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Group Accountant to join our team at DO MORE Placements. The successful candidate will be responsible for ensuring the financial health and integrity of the group by managing, processing, and overseeing all accounting activities for the group.Key ResponsibilitiesManage and process all...

  • Senior Group Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    WNS Global Services is seeking a seasoned professional to lead our Inbound Service, Sales and Retentions Department. As a Senior Group Manager, you will be responsible for creating and instilling a service, sales and retentions culture in a customer-centric and high-performance environment. Your key objectives will include generating revenue and retaining...

  • Senior Group Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    WNS Global Services is seeking a seasoned professional to lead our Quality Assurance team. As a Senior Group Manager, you will be responsible for developing and implementing strategies to drive efficiency and quality across multiple accounts. Your expertise in Lean Six Sigma and Agile methodologies will be instrumental in driving process improvements and...

  • Senior Group Manager

    1 week ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionAs a Senior Group Manager at WNS Global Services, you will lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients.Key Responsibilities:Drive efficiency and improve operating margins with a strong focus on governance, timelines, and risk management.Predictive SLA...

  • Senior Change Management Professional

    3 weeks ago

    Cape Town, Western Cape, South Africa DLK Group Full time

    About the RoleThe Senior Change Management Professional will lead all aspects of the change management program, engaging with senior leadership and executives to gain buy-in and manage other change management practitioners. This role will apply a structured methodology and lead change management activities, utilizing a change management process and tools to...

  • Senior Financial Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa DO MORE Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Financial Manager to join our team at DO MORE Group. As a key member of our finance department, you will be responsible for managing and overseeing all accounting activities for the group, ensuring financial health and integrity.Key ResponsibilitiesFinancial Reporting: Deliver accurate and...

  • Senior Financial Accountant

    3 weeks ago

    Cape Town, Western Cape, South Africa Do More Group Full time

    Senior Financial Accountant - R85k - R75k pmJob SummarySenior Financial Accountant - R85k - R75k pmDo More Group is seeking a highly skilled Senior Financial Accountant to join our team. The successful candidate will report to the Chief Financial Officer (CFO) or Group Senior Financial Manager and will be responsible for preparing financial statements,...

  • Group HR Manager

    2 days ago

    Cape Town, Western Cape, South Africa NDC Personnel Full time

    Job Title: Group HR ManagerWe are seeking a highly skilled and experienced Group HR Manager to lead our HR function and drive business success.Key Responsibilities:Develop and implement HR strategies that align with business objectivesLead and manage a team of HR professionals to deliver high-quality servicesCollaborate with senior stakeholders to drive...

  • Group Accounting Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Group Accounting Manager to join our team at Ten Lifestyle Group. As a key member of our finance team, you will be responsible for leading and managing a small local team of accountants, ensuring the quality of key financial controls and governance, and producing month-end financial ledgers to...

  • Senior Account Manager – Groups

    3 weeks ago

    Cape Town, Western Cape, South Africa Red Ember Recruitment Full time

    Job Summary:The overall purpose of the Inbound Groups Consultant is to:Successfully negotiate rates and services with suppliers.Successfully propose and secure groups for our clients.Proactively manage groups to ensure exceptional customer and guest experiences.Go the extra mile to create outstanding customer relationships and loyalty.It requires a strong...

  • Senior Account Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full time

    Job DescriptionRed Ember Recruitment is seeking a highly skilled Group Incentives Account Manager to join their team in Cape Town. The ideal candidate will have a strong focus on achieving sales and profit targets, as well as an all-round understanding of customer requirements.Key ResponsibilitiesNegotiate rates and services with suppliers to maximize quote...

  • Senior Officer: People Management Position

    1 day ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Job Title: Senior Officer: People ManagementJob Summary:We are seeking a highly skilled and experienced Senior Officer: People Management to join our team at Tower Group. The successful candidate will be responsible for managing the end-to-end payroll and remuneration process, ensuring accuracy and completeness. They will also be responsible for supervising...

  • Senior Data Scientist

    3 days ago

    Cape Town, Western Cape, South Africa PBT Group Full time

    PBT Group Seeks Senior Data ScientistPBT Group is a leading retail analytics firm seeking a highly skilled Senior Data Scientist to spearhead the development of retail analytical data assets (ADA) and associated strategies. The ideal candidate will leverage data analysis, predictive modeling, simulation, and optimization techniques to identify trends,...

  • Senior Enterprise Architect

    7 days ago

    Cape Town, Western Cape, South Africa DLK Group Full time

    Job Title: Senior Data Enterprise ArchitectJob DescriptionThe DLK Group is seeking a highly skilled Senior Data Enterprise Architect to lead the development of our enterprise architecture strategy. As a key member of our team, you will be responsible for designing and implementing data management solutions that support business growth and innovation.Key...

  • Senior Product Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa M-KOPA Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our Retention Group at M-KOPA. As a key member of our team, you will be responsible for leading the development and implementation of our digital financial services, ensuring seamless customer experiences, and driving business growth.Key ResponsibilitiesDevelop and execute product...

  • Senior Account Manager Groups Incentives

    1 week ago

    Cape Town, Western Cape, South Africa Red Ember Recruitment PTY Ltd Full time

    Red Ember Recruitment PTY Ltd is seeking a highly skilled Group Incentives Account Manager to join their team. The ideal candidate will have a strong focus on achieving sales and profit targets, as well as an all-round understanding of customer requirements. Key responsibilities include successfully negotiating rates and services, proposing and securing...

Senior Group Manager

4 months ago

Cape Town, Western Cape, South Africa WNS Global Services Full time
Company Description

WNS (Holdings)

Limited (NYSE:
WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.


Job Description:


The purpose of the Sr Group IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management.


Key accountabilities include but are not limited to:

change management, training, quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered.

To own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments. To ensure that policy and strategy is in compliance with defined standards and local compliance adherence. Should be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team.

The role will involve close coordination and project management of various internal and external technology groups to meet deliverables To maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice.

To line manage and develop reporting IT team. Plan and priorities their workloads, set objectives, conduct appraisals and support in continuous improvement of their performance and results. Ensure high level of customer centricity and engagement, forming a partnership with the operations team. Act as a point of escalation for customers and manage their expectations.

Ensure the alignment of technology, process and people to business objectives Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.

Draft reports on IT Service Delivery and present the data to the Senior Management Team Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action.

Continuously evaluate staff performance and behavior and to take the necessary corrective actions where required Broad general knowledge and awareness of the IT landscape (required) Analytical and Practical motivated self starter.

(required) Be an IT specialist, but also have an understanding of commercial operations.

(required) Good Communicator (required) Sound understanding of business processes and IT operations (required) Assertiveness (required) Good understanding of the ITIL V3 Framework and implementation thereof (required) Adaptable individual.

Willing to support US Campaigns and hours. BPO experience (Advantageous)

Qualifications:

ITIL V3 Certified (Advantageous) Business knowledge (required) Project Management (Advantageous) Tertiary IT Qualification (required)

At least 12+ years of experience in an IT Team Management Role (required)