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Field Technician Senior

3 months ago

Pretoria, Gauteng, South Africa Herotel Full time
Applications are invited for the
Field Technician - Senior position to be based in Tshwane.

PURPOSE OF THE ROLE:

The Field Technician Senior's main duty will be to oversee and lead installations/repairs/surveys on Wireless or Fibre networks. Focussing on more advanced and larger installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:

General:

  • Follow set SOP's and procedures.
  • Work closely with a Team Leader and Scheduler.
  • Maintaining project and safety documentation.
  • Accurate reporting and updates on work done.
  • Ensuring all relevant stock is available for the work that was scheduled.
  • Keep equipment well maintained.
  • Adhere to all Health and Safety procedures.
  • Completing all SHER and OHS required documentation.
  • Fibre Troubleshooting: Splicing, testing, dome management,
  • Wireless Troubleshooting: Signal testing on CPE's, access points and bandwidth capacity.
  • Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
  • Installation of VoIP systems.
  • Provide excellent customer service.
  • Work overtime, weekends, or on emergency call outs as required.
  • Working at heights: House roofs, telephone/gum poles or large buildings.
  • Working in crawl and small spaces for installation purposes.

Installation:

  • Receiving daily job cards for new installations.
  • Referencing job cards for correct stock needed for the installation.
  • Confirming clients' needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
  • Installation of Fibre and Wireless CPE's.
  • Cable runs internal and external. Both Network and Fibre cable runs.
  • Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
  • Communicate with Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
  • Basic access point and network setups.
  • Setup and confirm the clients existing equipment is still working and that client verified that everything works as it should.
  • Upgrade all equipment's firmware, clean up and take photos for quality control.
  • Follow quality control with your team leader for confirmation when the installation has been completed.
  • Complete installation job card with equipment used, related technical information and photos.
  • Inspect site, for possible future problems. Take photos and update accordingly.
  • Update Ticket with all relevant work done for job card completion and invoicing.

Callout Repairs:

  • Confirm issues with client as described on ticket.
  • Troubleshoot fast and sufficiently.
  • Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
  • Communicate costs implications involved with the repair if any.
  • Has knowledge of products and pricing.
  • Able to resolve the issue on site or replace the necessary equipment.
  • Confirm with client that repair has been completed and that the client tested.
  • Ensure that the client is satisfied with the work that has been done.
  • Follow quality control with your team leader for confirmation when the repair has been completed.
  • Inspect site, for possible future problems. Take photos and update accordingly.
  • Update ticket with all relevant work done for job card completion and invoicing.

CPE Recovery:

Wireless & Fibre:

  • Remove relevant equipment and cleanup.
  • Complete recovery job card with equipment removed.
  • 1 year's Fibre Optic splicing experience.
  • 1 year's RF/Wireless experience.
  • Knowledge around network structures, crimping.
  • Previous experience in the IT Industry advantageous.
  • Basic computer skills.
  • Customer service experience.
  • Basic Networking considered an asset.
  • Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
  • Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
  • Driver's license.
  • Clean driving record.
  • Good analytical and problemsolving skills.
  • Effective planning skills.
  • Leadership skills.
  • Good working knowledge of hand and power tools used in this position.
  • Proficient in fibre cable termination with connectors.
  • Well versed in fusion splicing machine technique.
  • Strong manual dexterity and handeye coordination.
  • Ability to work neatly and accurately.
  • Technically minded.
  • Ability to work in a physically demanding environment including, but is not limited to: carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable reels).
  • Selfdisciplined, motivated and organised.
  • Medically fit & able to work at heights.

Education Requirements:

  • Grade 1
  • Specialized certifications would be an advantage.

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PLEASE NOTE:
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  • Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.