F&b Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa Dream Hotels and Resorts Full time

One of our pristine lodges - spectacularly situated on a hill overlooking Lake Jozini and bordering the unspoiled Elephant coast - is looking to employ a_ _F&B Manager.

The _successful incumbent of _this prestigious position would manage this highly popular conferencing facility & holiday destination. Are you the best of the best F&B Manager ? Let's seeapply. Perhaps you are the chosen one to manage this significant position, at this prominent lodge, on this picturesque site. Needs to be filled ASAP_

_ Jozini Tiger Lodge_ offers salary + accommodation + water & lights + uniform + breakfast when at work+ staff discount+ provident fund

Must have:

  • Min 5+ years F&B Management exp
  • Min 6+ years F&B Exp
  • Min 5+ buffet, banqueting and conferencing exp
  • High level of computer literacy

Soft skills:

  • Able to operate & succeed in a busy environment
  • Hold strong management skills
  • Skilled to lead a team
  • Empathetic
  • Respectful
  • Lead by example and hands on approach

Qualifications:

  • Diploma or degree in Food & Beverage management

KPA's

  • Responsible for planning, controlling, and ordering food and beverages:_ execute F&B orders, process guest's complaints goodnaturedly, authorise F&B supplies and place orders, track and order shipments._
  • F&B Operations
  • Ensure waiters are correctly and smartly dressed, & offer professional (& courteous service to guests
  • Ensure restaurants and cloakrooms are clean, and that table appointments, (+ flower arrangements) are impeccable.
  • Ensure that room service staff are correctly and smartly dressed and serve their guest professionally and friendly.
  • Ensure that room service orders are executed promptly and that they comply with the required standards.
  • Ensure that barmen are well trained, correctly dressed and serve their guest in a professionally
  • Ensure that bars and cloakrooms are clean and stocked
  • Ensure efficient running of the banqueting department and that all banqueting rooms (& cloakrooms), are tidy & clean
  • Ensure an effective table reservation system
  • Ensure that company and statutory hygiene standards are maintained
  • Ensure that a minimum of 75% is achieved on first kitchen Audit (Management to advise when) and a further 80% on the next one.
  • Implement a new 'touch' per year for the dining experience
  • Participate in the creation of 12 tailored events per a year
  • Ensure the quality of the food, the service, the look and feel of the restaurant is to the standard of _DHR_ and that of consultants from the TICS and property Shareholders.
  • Maintain standards equivalent to a 4* Hotel
  • Stock Management
  • Ensure profit margins are maintained, agreed costs are not exceeded through effective control systems, (incl issuing against dockets, sales analysis, menu costings & cash checks).
  • Prepare proper forecast and meet desired revenues for all beverage outlets onboard.
  • Ensure consumable and nonconsumable goods are ordered, correctly stored and issued to various departments.
  • Ensure procedures are adhered to, that no bills exceed the stipulated limit without prior approval & that written confirmation, purchase orders, or order numbers are on file.
  • Maintain effective cost control in all areas of the F&B department.
  • Responsible for the final delivery of all F&B products aligned with company ́s standards.
  • Ensure that monthly stock takes are conducted.
  • Timeously submit (on the required format) all required information for budgeting purposes
- monitor industry trends and make recommendation how it could be implemented & improved in the catering chain.

  • Management
  • Participate in daily scheduled mealtimes preparations
  • Monitor duty rosters, ensure coverage and monitor timekeeping and absenteeism.
- regularly socialise throughout all F&B areas, by maintaining a high profile with guests (& and staff.

  • Approve all F&B requisitions (so as to ensure that its are prepared & placed proper and timely in compliance with instructions.
  • Responsible for the overall implements, consumptions of all F&B policies and procedures pertain to employees, work manuals, sanitation requirements, consumptions, costs, qualities and menus.
  • Deal with escalated complaints promptly
  • Design exceptional menus, purchase goods and improve continuously
  • Ensure strict control over F&B security
- be familiar with all Health and Safety measures.

  • Perform ad hoc duties as are requested
  • Learning and Development
  • Identify areas for development and training needs.
  • Administer regular OntheJob training
- ensure that your staff are trained in Health and Safety measures.

  • Customer Service
  • Ensure the quality of services in accordance with the company standard.
  • Identify customers' needs and respond proactively to all of their concerns
  • Actively listen and resolve guests' complaints
Successful incumbent would report directly into_ Lodge_'s GM

***
Key Results:***- Average Guest Feedback Survey- 90%

  • F&B Revenue Targets
  • Targ

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