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Website Manager
2 weeks ago
Period: 1 year Contract
Salary:
R15 000 per month
Title:
Website Manager
Skills:
WooCommerce or Magento expertise. Back-end Management; Front End Management, project management; stakeholder management. Attention to detail, Problem Solving, Time Management, ability to multitask.
Technical Skills:
CMS; Copyright regulations, CSS, Firewalls, HTML, IDS and IPS, Javascript, PPC
Campaigns, social media and SEO, Security Audits, User Experience, Web Based Proxy, Website accessibility Standards.
Experience: 3-6 years in similar position.
Ecommerce, web development, onboarding suppliers, managing contracts and staff.
This position is 1 year contract with 3 months' probation. The remainder of the 1 year contract will only be signed on completion of a successful probationary period.
Extension of the 1 year contract is based on performance and company growth.
Key Focus Areas:
Website:
a.
Work with the Website Development company to get the most fit for purpose, best of breed website marketplace for ecommerce.
b.Take over the site and manage the day-to-day operations of the ecommerce marketplace website for its effective, smooth, efficient, attractive, up to date and secure functioning.
c. Update features, manage content, design and marketing. d. Undertake the continuous maintenance of the site for maximum speed and security. e. Ensure the website has current, accurate domain and hosting information. f. Ensure all subscriptions and updates for hosting, security and api's ect are done with due diligence. g. Responsible for the continuous innovation and development of the website.h. Troubleshooting, tracking and fixing of all technical issues. i. Testing and launching of new features. j. Benchmarking against other local and international sites. k. Auditing the site for continuous improvement and consistently upgrading the UX. l. Training staff on Back-end navigation to enable easy onboarding and supplier/vendor store-front management. m. Manage and monitor customer reviews.
- to utilise in Onboarding, Order Management and CRM (process maps, templates, spreadsheets, videos, blogs ect). d. Approve all input for the live site. e. Data collection for statistics and communication. f. Maintain and manage the end-to-end systems for transactions, and deliveries, and returns.
Stakeholder Relations:
a. Work with Service Providers in Website development, marketing as etc b. API providers (Courier/Payment gateway etc), Customers, Suppliers etc. c. Attend meetings with stakeholders (Businesses, Suppliers, Government ect). d. Undertake communications written, electronic, telephonic and verbal. e. Undertake reports, proposals and minutes. f. Liaise with Stakeholders on changes, updates, launches, new features. g. Report on sales analytics, channels, and stats weekly. h. Train and assist Suppliers to interact with the site. i.
Train Staff on:
- Backend of site navigation and administration,
- Usage of systems, spreadsheets and tools for Onboarding, products and content
- Photo editing
- Content management
- Order Management
- Customer Relations Management i. Oversee, manage and assist staff to function well.
- Social Media & Marketing a. Report on SEO and google analytics. b. Monitor and manage social media accounts for site. c. Develop Social Media Marketing strategies and SEO for sales growth. e. Manage the brand in all communications.
Develop and design soft stationary required for the functioning of the business:
- Order Management & Customer Relations Management
6.2 Customer Relations Management (CRM) a. Undertake CRM as required. b. Oversee and manage staff with respect to CRM. c. Continuously update CRM processes for ease, speed and latest technology solutions.
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
R15,000.00 per month
Application Deadline: 2023/07/26
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