![PG Glass](https://media.trabajo.org/img/noimg.jpg)
Telesales Consultant
2 weeks ago
Main job purpose
Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators.
Main Objective
Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and effective multi channel claims handling end to end.
Manage and resolve customer complaints by conducting a root cause analysis and implementing preventative measures so as to avoid reoccurrence.
Ensure compliance to admin Standard Operating Procedures by timeously submitting required reports, managing and updating information on Customer Relationship Management System and researching required information.
Critical job requirements
Qualification(s)
- Grade 12
Knowledge
- Computer literacy (MS Suite)
- Business Communication Skills (written and verbal)
- Customer Service Principles
- Sales Principles
Skills
- Attention to detail
- Listening Skills
- Problem Solving Skills
- Planning and Organising
- Adaptability/Flexibility
- Team Work
- Resillience
- Telephony System
Experience
- 24 Years Contact Centre Experience
- 12 Years Telesales Experience
Education:
- High School (matric) (required)
Experience:
- Sales: 2 years (required)
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