Retentions Agents

2 weeks ago

Parktown North, Gauteng, South Africa Rand Mutual Assurance Full time

THE JOB AT A GLANCE


As a Retentions Agent, you will be responsible for contributing to RML's strategic deliverables by communicating with customers, members, and employees to increase loyalty and retain their business or service.


WHAT WILL YOU DO?

Customer Retention

  • Effectively manage retention queries
  • Submit daily, weekly, and monthly collection and retention reporting.
  • Ensure all payments from policyholders are updated so that the commissions
- payment file can be generated.

  • Contact policyholders who have given notice or whose debit order have been
- returned by the bank and investigate reasons why the policyholder wants to resign or did not honour their debit orders and persuade the policyholder to reconsider.

  • Update Policyholder records(notes) as per discussions and outcome with policyholder.
  • Escalate any matter to team leader.
  • Prepare lapses and cancellations feedback.
  • Ensure that debit files are run, and adhoc debit requests are sent within the SLA.
  • Ensure that payment schedules are sent within SLA for payments to be made on time

Customer Service

  • Respond to customer queries and address service complaints in a timely manner.
  • Track contracts that are soon to be expired and contact customers for renewals.
  • Communicate updates to customers for anniversary upselling.
  • Provide excellent customer services and ensure customer satisfaction.
  • Build positive working relationships with customers for repeat businesses.
  • Explain customers about new products and benefits.

Sales

  • Advise customers of new product offerings.
  • Upsell where possible.
  • Downgrade when necessary to retain.

WHAT YOU'LL BRING TO THE TABLE?

  • NQF Level 6: Diploma in sales, marketing, or related field


 RE
  • Exposure to Employee Benefits ( Advantage )
years retentions/ collections within insurance industry (Essential)
years Sales experience (Essential)

  • Ability to manage the collection and retention of member's process
  • Ability to liaise effectively with all stakeholders on all levels.
  • Effective verbal communication skills
  • Excellent influencing skills
  • Results / target orientated benefits

WHAT WILL YOU GET IN RETURN?
We offer great opportunities for personal and professional development in a stable company that's 127 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

Closing Date: 1 February 2024

Our Commitment to transformation:

  • NQF Level 6: Diploma in sales, marketing, or related field


 RE
  • Exposure to Employee Benefits ( Advantage )
years retentions/ collections within insurance industry (Essential)
years Sales experience (Essential)

  • Ability to manage the collection and retention of member's process
  • Ability to liaise effectively with all stakeholders on all levels.
  • Effective verbal communication skills
  • Excellent influencing skills
  • Results / target orientated benefits

  • Retentions Specialist

    2 weeks ago

    Parktown North, Gauteng, South Africa Rand Mutual Assurance Full time

    THE JOB AT A GLANCEAs a Retentions Specialist, you will be responsible for implementing customer retention programmes and initiatives to increase loyalty and retain business. You will also be responsible for managing a team of Retentions Agents who contribute to RMA's strategic deliverables through ensuring successful collection of premiums in an endeavour...

  • Sales Agent

    2 weeks ago

    Parktown North, Gauteng, South Africa MyCalling Full time

    Calling all Sales call centre agents to work for an international company based in Parktown and Randburg to support the drive to increase brand equity, and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements....

  • Retentions Agent

    4 weeks ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Retentions Agent, you will be responsible for contributing to RML’s strategic deliverables by communicating with customers, members, and employees to increase loyalty and retain their business or service. **WHAT WILL YOU DO?** **Customer Retention** - Effectively manage retention queries - Submit daily, weekly, and monthly...

  • Retentions Agent X2

    4 weeks ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Retentions Agent, you will be responsible for contributing to RML’s strategic deliverables by communicating with customers, members, and employees to increase loyalty and retain their business or service. **WHAT WILL YOU DO?** **Customer Retention** - Effectively manage retention queries - Submit daily, weekly, and monthly...

  • Retentions Agents

    3 weeks ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Retentions Agent, you will be responsible for contributing to RML’s strategic deliverables by communicating with customers, members, and employees to increase loyalty and retain their business or service. **WHAT WILL YOU DO?** **Customer Retention** - Effectively manage retention queries - Submit daily, weekly, and monthly...

  • Sales Agent

    4 weeks ago

    Parktown, South Africa MyCalling Full time

    Calling all Sales call centre agents to work for an international company based in Parktown and Randburg to support the drive to increase brand equity, and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements....

  • Talent and Performance Manager

    3 weeks ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** Reporting into the Head of Organisational Effectiveness, the Talent and Performance Manager will be responsible for developing, enhancing and driving the D&I, Talent Acquisition, Performance and Talent management strategies. **WHAT WILL YOU DO?** **Talent Management**: - Enhance and execute the Talent Management Strategy and...

  • HR Business Partner

    4 weeks ago

    Pretoria North, South Africa Abantu Staffing Solutions Full time

    **Employment Type **:Full Time **Experience **:5 to 7 years **Salary **:Negotiable **Job Published **:17 April 2023 **Job Reference No. **:1741841200 **Purpose of the job** - Ensure the realization of the factory's human resources strategy, under the premise of ensuring legal employment, in accordance with the requirements of the factory's relevant...

  • HR Business Partner

    2 weeks ago

    Pretoria North, South Africa Abantu Staffing Solutions Full time

    Employment Type :Full TimeExperience :5 to 7 yearsSalary :NegotiableJob Published :17 April 2023Job Reference No :Purpose of the job Ensure the realization of the factory's human resources strategy, under the premise of ensuring legal employment, in accordance with the requirements of the factory's relevant procedures, formulate and implement various work...