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Client Services Representative
2 weeks ago
Clients' needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or mínimal impact on clients.
Duties:
- Client Liaison
- Forward / Indent Monitoring
- Rates
- Managing of Key Accounts
- Estimates
- Queries
- Quality Checks
- Client Information
- Reporting
Responsibilities:
***- Knowledge & Experience
- Matric or senior certification equivalent
- High level of computer literacy
All modes
- Air, Ocean & Road
- Minimum of 5 years' experience in freight forwarding and clearing
- Skills
- Conceptual, analytical, numeracy
- Query resolution
- Communication
- Time management
- People skills
- Ability to work under pressure
- Attention to detail
- Exceptional communication skills (written and verbal)
- Attributes
- Adaptability: adjusting effectively to work with new structures, processes, and requirements
- Contributing to team success: actively participating as a member of a team to move the team towards completing a goal
- Customer focus: develop and sustain productive internal & external customer relationships
- Follow up: monitoring the results of assignments
- Communication
- Managing work: effectively managing one's time and resources to ensure that work is completed efficiently (includes time management)
- Stress tolerance: maintaining stable performance under pressure or opposition
- Work standards: assuming responsibility and accountability for successfully completing assignments or tasks
- Training
- Induction
- Quality training
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