Client Services Representative, Assistant

2 weeks ago

Johannesburg, Gauteng, South Africa Gemological Institute of America Full time

Job Summary:
Manage client accounts; understand and contribute to overall workflow to complete services for assigned clients.

Key Responsibilities:

  • Monitor client accounts to ensure services are completed in a timely manner
  • Work directly with clients to handle queries, add/change services, arrange shipments, and provide report results, billing information and service information as necessary
  • Escalate client concerns to the appropriate person who can help resolve production, scheduling, shipping or invoicing problems
  • Perform other duties as assigned by the supervisor

Complexity:

  • Use judgement to select appropriate action from defined procedures/guidelines; seek help from experienced staff and/or management for troubleshooting nonroutine issues
  • Understand that GIA reputation is impacted if clients receive inaccurate information/services

Knowledge, Skills & Abilities (KSAs):

  • Basic knowledge of MS Office ( Word, PowerPoint)
  • Intermediate knowledge of MS Office
  • Excel is a requirement.
  • Ability to learn and understand GIA proprietary systems (Spectrum, Searchlight, etc.)
  • Ability to learn and understand key GIA people and their roles in production functions
  • Ability to learn and understand functional department Standard Operating Procedures
  • Familiarity with Lab production workflows
  • Basic understanding of GIA policies and procedures
  • Basic problemsolving skills: Understand when there is a problem and escalate as required; follow procedures to solve routine and often repetitive issues
  • Communication skills: Sound communication skills to answer clients clearly; ability to understand and communicate information effectively in writing, by phone, or in person and ask for clarification when unclear
  • Clientservice skills: Ability to help retain clients by handling client queries and complaints in a helpful and professional manner
  • Interpersonal skills: Ability to create positive interactions with clients; client orientation and ability to adapt/respond to different types of situations and characters
  • Patience: Should be patient and polite and have good amount of stress tolerance, especially when interacting with difficult or irate clients
  • Ability to multitask, prioritize, and manage time effectively
  • Actively communicate with others in a timely & professional manner; maintain good working relationship with others and peers

Supervision / Autonomy / Authority:
Work under general supervision with instructions on day-to-day tasks

Education / Training / Experience Requirements:
Typically require Matric (Grade 12); 2+ years of related work experience (customer services). Post matric Customer Service qualification will be an added advantage. Intermediate Excel knowledge is a must.

Disclaimer:

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time.

Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.

  • Client Services Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Varaya Full time

    Our client, a leading international logistics company, is looking for a Client Services Representative to join their team in Edenvale, Johannesburg.The incumbent will handle client liaison and be responsible for managing clients shipping requirements for the top revenue clients as allocated to your portfolio. You will ensure that clients' are kept updated on...

  • Client Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.Hello Client Services RepresentativeWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make...

  • Client Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionDear Future, Client Service RepresentativeMotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement.Are you someone who can: Handling Client Queries. Taking telephonic calls totaling 100 p/d....

  • Client Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionDear Future, Client Service RepresentativeMotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement.Are you someone who can: Handling Client Queries. Taking telephonic calls totaling 100 p/d....

  • Client Service Representative Administrator

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionDear Future, Client Service Representative AdministratorMotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement.Are you someone who can: Handling Client Queries. Taking telephonic calls...

  • Client Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Motivity (PTY) Ltd Full time

    BRIEF OVERVIEW OF THE ROLEQuery and service request management Regular and frequent updates to clients as per standard operating procedures (SOP) Adhere to escalation management processes and procedures Quality Standards Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined by. Ensure...

  • Client Service Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Performit Personnel Full time

    We are looking for a Client Service Officer for a National Company in Johannesburg.Purpose of the position:The Client Service Officer (CSO) are required to establish good relationships with the company's current client base. You act as the middle person between the Company and our client and are responsible to resolve any queries and issues that arise to...

  • Homeowners Client Services Consultant X4

    2 weeks ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    _Homeowners Client Services Consultant x4_We are seeking friendly, highly skilled client services consultants for one of our biggest clients. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.To be successful in client services, you should exhibit...

  • Client Services Assistant

    2 weeks ago

    Johannesburg, Gauteng, South Africa 5G INTERNET CAFE|TOKOOS STUDIO PTY LTD Full time

    TOKOOS STUDIO (PTY) LTD5G INTERNET CAFÉJOB OFFER01 CLIENT ASSISTANT ISNEEDED URGENTLYKEY DUTIES- FLUENT IN ISIZULU (SPEAKING):- FLUENT IN ENGLISH ( SPEAKING & WRITING):- GOOD COMMAND OF MICROSOFT SUITES:- TYPING (FAST SPEED):- DESIGNING (BUSINESS CARD, FLYER/PAMPHLETS ETC.):- CUSTOMER SERVICE ORIENTED:- COMPANY POLICIES ADHERENCE:- PERSONAL COMPUTER...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ciazcon Full time

    Currently we are searching for a Customer service representative for Johannesburg, South Africa.Responsibilities of this Post:Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Ensure that administrative duties are accurate and timely.Liaise with multiple departments effectively to...

  • Client Services Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Taylormade Recruitment Full time

    Client liaison and responsible for managing clients shipping requirements for the top revenue clients as allocated to your portfolio. Ensure that all clients' needs are met pertaining to any work undertaken by the Company. Clients' needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or mínimal impact...

  • Client Service Advisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Aon Corporation Full time

    Posting Description:Client Service Advisor - Aon Global Client Network:Do you have experience supporting a team that deals with multinational/global clients? Ready for the next move in your career? Read onAon South Africa is recruiting a Client Service Advisor in our AGCN department based, on a hybrid basis, from our offices in Sandton. The role of the...

  • Client Service Advisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Aon Corporation Full time

    Posting Description:Client Service AdvisorDo you have Client Advisory experience? Ready for your next career move? We are hiringAon South Africa is recruiting a Client Service Advisor in our Risk Solutions department; this is a hybrid role with the flexibility to work both virtually and from our Sandton Office.The role of the Client Service Advisor is to...

  • Client Service Advisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Aon Corporation Full time

    Posting Description:Client Service Advisor - Professional IndemnityWant to work at a Top Employer? Want to specialise in Professional Indemnity insurance?Aon South Africa is recruiting a Client Service Advisor in our PI department based in Sandton. This is a hybrid role with the flexibility to work both virtually and from our Head Office.The role of the...

  • Furniture Sales Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Wholesale sales representative Full time

    Furniture Sales Consultant (Retail) (Homego Furniture)Johannesburg, BrumaBasic Salary : R4000 plus CommissionResponsibilities: Consistently achieve sales targets. Ensure highlevel customer satisfaction by providing excellent sales and aftersales service. Assisting clients by giving valuable advice on products, fabrics, and accessories, and identifying and...

  • Office Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Essity Full time

    Office Services RepresentativeWe have an opportunity for an Office Services Representative to join our GBS Workspace Services team based in Midrand, South Africa.We are looking for someone that is highly collaborative with strong organizational and customer centric skills, passionate about what they do and has the ability to add value and walk the path in...

  • Client Service Consult

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...

  • Client Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...

  • Client Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Rmb Full time

    Client Service Consultant page is loaded Client Service Consultant Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R14099 Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Letshalo HR Services Full time

    Key Responsibilities include but not limited to the following:Planning of portfolio of structural engineering to ensure readiness for implementation of projects/programmes. Effective prioritization, investigation and resolution of dailyallocated queries from various stakeholders Provide support to Credit Management for effective credit control and increased...