Senior Area Manager

2 weeks ago

Johannesburg, Gauteng, South Africa OneCart Pty (Ltd) Full time

JOB DESCRIPTION

KEY PERFORMANCE

AREAS CORE ACTIVITIES & ACCOUNTABILITIES

  • To coach and motivate employees to achieve sales results and operational metrics _._
  • Manage collaborative and cohesive relationships between internal and external customers
  • To provide resources to ensure employees can adequately perform their roles (e.g. uniforms, shopper cards, marketing material)
  • Ensure that the field operations run efficiently and effectively in line with Company and Client standards
  • To own efficiency and quality metrics as set by HOD and National Operations Manager.
  • To engage with and support several departments, ie. Finance, IT, HR etc., to ensure operational efficiency
  • Help to drive regional growth through launching new coverage areas and shopper acquisition.
  • Support the National Operations Managers on special projects for continued operating efficiency and growth.
  • Ensure operational activities remain on time and within agreed deadlines
  • Manage the customer experience for Dash and/or Marketplace
  • Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures, and complying with our client's legal regulations and protocols.
  • To collaborate with and maintain good relationships with external and internal customers to achieve operational excellence
  • To handle customer complaints and ensure resolution timeously according to OneCart procedures.
  • Promote interdepartmental and regional cooperation.
  • Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.
Demonstrate abilities to anticipate and manage change.

  • To deliver and manage the area's internal processes, procedures, and compliance.
  • To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risks.
  • To monitor area performance, identify and monitor trends, report on business performance, and ensure appropriate actions are taken.
  • To implement and deliver on store expansion growth targets for the area that delivers on customer convenience
  • To implement a people strategy that ensures professional development builds capacity and capability to meet current and future business developments in line with brand talents and transformation agenda.
  • Report staff movements and ensure they are tracked and reported weekly to the Line Manager
  • To support and deliver the region's retention strategy to sustain the business's staffing needs, with specific reference to critical skills and ensure consistent business performance.
  • To deliver adherence to OneCart policies and procedures that are aligned to cooperate governance.
  • To lead and manage a team of Supervisors, Shoppers and Drivers to ensure flawless daily service delivery to our customers

Management of Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPIs,

Supervisors, Shoppers related explicitly to
on-time fulfilment.

and Drivers

  • Provide advice and assistance to team members and subordinates.
  • Ensure all Onecart employees adhere to Standard Operating Procedures in the stores
  • Ensure all Shoppers, Drivers and Supervisors are adequately trained in terms of their duties and the use of various policies and procedures
  • Using the Performance Management system ensures all Supervisors and Shoppers are appraised on the performance of their duties and given sufficient training, coaching and mentoring where applicable.
  • Assist and attend to escalated Supervisor, Shopper and Driver queries
  • Ensure all Supervisors, Shoppers and Drivers adhere to the dress code as per OneCart and Client specifications
  • Travelling to all stores to conduct onsite duties as needed
  • Ensure Driver compliance within your Portfolio and ensure a regular audit is conducted.
  • Ensure all Drivers have the necessary employer branding
  • Ensure all Supervisors have valid driver's licenses and transport
  • Ensure inventory control (uniforms, bike boxes, helmets, etc.) o Weekly stock count (Done at each store visited)
-
Logistics and Administration:

  • Leave submission and tracking:
  • To submit, capture and track all leave for Shoppers and Supervisors
  • To give feedback on leave approval or declined to Shoppers and Supervisors
  • Payroll overtime and movement report are sent monthly as per deadline dates
  • To generate, analyse and act on relevant reports and provide feedback within a specified time frame
  • Ensure agreed reports are sent within agreed deadlines to the National Operations Manager
  • Manage data collection for updating operations metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service
  • Daily call log at 9 am with Line Manager.

Reporting Daily and weekly KPI reporting within the agreed deadline.

  • Ensures accuracy of reporting
  • Ensure weekly Headcount report is accurately

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