Regional Key Account Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Recruitment Matters Africa Full time
Our client is looking a Regional Key Account Manager to join their team.


To improve customer satisfaction and drive high service quality through proactive monitoring of shipments, identifying service failures and implementing solutions for service recovery.

Support the RKAD team to deliver on customer promise. Provide relevant support to the MNC and CSI team to complement excellent service to company customers.

Ensure that company maintains a significant service advantage over its competitors and that the Regional Key Accounts Desk (RKAD) delivers expectations to maximize service.


Responsibilities:

  • Support the team to drive excellent service for Regional and Global customers who have been nominated regionally in terms of complaint and claim management, problem solving and other contractually agreed services communicated by the relevant Sales Management team in order to develop a continuing business partnership
  • Where possible and necessary
  • Visit key Account Customers to listen to customers' needs and obtain firsthand assessment on the company's service delivery performance to enhance the customer relationship
  • Collaborate to respond to potential service incidents to activate contingency plans to meet the transit time promise to our customers.
  • Provide regular customer performance reports and analysis.
  • Identify, implement and drive Improvement Initiatives using the company tools and systems.
  • Manage and lead customer projects.
  • Ensure that quality is demonstrated in every customer interaction.
  • Support and develop insights for industries.
  • Drive proactive solutions for customers.
  • Collaborate with the QCC and other functions to drive operational efficiencies and proactive service recovery for key regional customers.
  • Work with the Commercial department to drive campaigns to gain, retain and grow the business
  • Ensure customer interfaces have sufficient information to proactively inform key customers in the event company is unable to meet the service requirements.
  • Support MNC to promote the concept of RKAD and the service enhancement it delivers to the customer.
  • Ensure all traces handled are in line with Quality File Standards.
  • Ensure that all incoming trace requests are acknowledged within the fourhour time frame set out in Global Procedures and ensure all traces are kept up to date until closure.
  • Ensure that callbacks are monitored and achieved as per global/local targets.
  • To ensure that customer/networks are regularly informed on the progress of the investigation in order to manage customer/network expectations.
  • Drive a high performance service culture within the Key Accounts Department.
  • Plan, organise and direct an efficient and effective team of customer service professionals.
  • Monitor individual performance

Skills:

  • Attention to detail
  • Organisation
  • Customer focus
  • Excellent communication skills (written, oral & presentation)
  • Problemsolving abilities
  • Negotiation skills

Qualifications:

  • University degree in a business discipline
  • 35 years managerial experience in customer service/service industry
  • Functional leadership experience in managing a team
  • Good operational knowledge
  • GEMA, CSV, and QSMS knowledge
  • Computer literate
  • Own reliable transport
  • Must have great CS Acumen

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelors (required)

Experience:

- customer service/service industry managerial: 3 years (required)

  • Johannesburg, Gauteng, South Africa the Employment Channel Full time

    Grade 1- Formal Qualification in Sales / Marketing with a sound understanding of Financial concepts and profitability analyses would be advanteous Min 5 years experience in Key Accounts Function at National level in the FMCG industry, preferably the Food and Beverage 5years of proven preformance and a proven track record in National Key Accounts Management...

  • Key Account Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Bristow Talent Full time

    Key Account ManagerThe Key Account Manager is responsible for all commercial activities associated with their nominated Strategic Accounts (Accounts) and is accountable for achieving the global target set by the Client. The KAM closely collaborates with other sales representatives to reach these financial targets for their Accounts. Therefore, the SAM will...


  • Johannesburg, Gauteng, South Africa MECS Africa Full time

    South Africa, Gauteng - Jhb Eastern Suburbs- (Market related)Our leading Heavy Equipment Manufacturing client is currently recruiting for a Regional Mining Key Account Manager to promote company's mining organizational capabilities within the specific assigned territories, manage specific key customer accounts for the marketing of Mining Sales and Service...

  • Key Accounts Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa AVI Limited Full time

    The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stopsolution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is...

  • Key Account Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Futurelink Global Recruitment Full time

    IntroductionOur client is a global leader in the manufacture and supply of a range of consumables into the packaging and printing industry. Good salary, incentives and prospects on offer.Duties & ResponsibilitiesTo contribute and to achieve the sales and profit objectives for the company.To recommend and action key growth sales strategies, tactics and action...

  • Key Accounts Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Sandi Crowther Recruitment Full time

    Gauteng, JHB - CentralOpportunity exists with well-established company in the Packaging industry for Key Accounts Manager with solid experience in managing large key accounts in excess of R250 million per annum.Responsibilities: Prepare weekly, monthly and annual reports Establish multilevel relationships within key accounts portfolio Prepare quotations,...

  • Key Account Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Aspen Pharma Group Full time

    Company DescriptionWe are a global specialty and branded pharmaceutical company, improving the health of patients across the world through our high quality and affordable medicines. Active at every stage of the value chain, we are uniquely diversi?ed by geography, product and manufacturing capability.Aspen is a dynamic organisation built on entrepreneurial...

  • Key Account Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa REED RECRUITMENT Full time

    Our client in FMCG with a National footprint and strong track record in food is looking to hire a SENIOR ACCOUNT MANAGER for their CITY DEEP BRANCH FACTORY DIVISION. YOU must bring along 5+ years SALES EXPERIENCE - ideally in FMCG with first hand experience in handling KEY Accounts.Role will suit an assertive & driven individual who is comfortable working at...

  • Key Account Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Top Talent Professional Services Full time

    Key Account Manager: Handle buyers for Retail supplying, planning, implementing, and executing sales Manage the relationship between employer and retail clients within a portfolio Deliver a high standard of client service Proactively manage each retailer's portfolio Identify business opportunities within the portfolio Manage relationships with buyers, plan,...

  • Key Accounts Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Aspen Pharma Group Full time

    Company DescriptionWe are a global specialty and branded pharmaceutical company, improving the health of patients across the world through our high quality and affordable medicines. Active at every stage of the value chain, we are uniquely diversi?ed by geography, product and manufacturing capability.Aspen is a dynamic organisation built on entrepreneurial...

  • Key Account Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Progessive International Full time

    Qualification and Skills Requirements Minimum grade 1 3 5 years experience in a similar position in the Telecommunication Postpaid sector. Proven track record in achieving set targets. Ability to work under pressure and fastpaced environment. Knowledge and experience of marketing, selling and client relationship management. Good planning and timemanagement...

  • Key Account Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Michael Page Full time

    About Our Client A proudly South African business, our client is a well established logistics distribution and supply chain company which offers inter-modal and warehouse solutions to ensure seamless movement of cargo to local and export markets. There are seven strategically placed depots (hubs), rail sidings, warehouses, and specialised technology and...

  • Key Account Manager

    4 weeks ago


    Johannesburg, Gauteng, South Africa Michael Page Full time

    About Our Client A proudly South African business, our client is a well established logistics distribution and supply chain company which offers inter-modal and warehouse solutions to ensure seamless movement of cargo to local and export markets. There are seven strategically placed depots (hubs), rail sidings, warehouses, and specialised technology and...

  • Key Account Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Performer Recruitment Full time

    IntroductionDuties & Responsibilities Identify, prospect, manage, develop, and expand the business with a portfolio of major key retailers. You will manage commercial negotiations to create and size healthy profitable sales volumes and sustainable business with key customers. Achieving and sustaining an outstanding level of distribution national and regional...


  • Johannesburg, Gauteng, South Africa AVI Limited Full time

    The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it...

  • Key Account Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Servest Careers Full time

    Job Context:Servest Office Services, a division of Servest Pty (Ltd) has an exciting opportunity for Key Account Manager. Previous experience and a proven track record in a Hygiene Service Accounts Management and relationship building is essential.The purpose of the role will be to maximise performance of Accounts in line with agreed strategies and business...

  • Key Account Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a...


  • Johannesburg, Gauteng, South Africa Kuehne+Nagel Full time

    The National Key Account Manager Automotive adapts the global vertical strategy to the regional / national strategy, sales targets, and corresponding business plans in close corporation with the BU's and Regional / National Management. Supports the development of the global industry value propositions incl. innovative services/products and develops related...

  • Key Accounts Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Motus Aftermarket Parts Full time

    Motus Aftermarket Parts is searching for a Key Accounts Manager to join the team in Meadowview. The purpose of this role is to be the link between Motus Wholesale and Motus Parts Direct for Sales, Drop shipment, Franchise and the Midas Franchisee.Qualifications and Experience: Matric Certificate/Grade 1 Minimum sales experience of 5 years Certificate or...

  • Regional Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Absa Group Full time

    Regional Manager - Islamic Banking page is loaded Regional Manager - Islamic Banking Apply remote type Hybrid locations Sandton time type Full time posted on Posted 3 Days Ago job requisition id R Empowering Africa's tomorrow, story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international...