IT Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time

Duties and responsibilities:

  • Manage an IT team in South Africa
  • Ensure control of the incidents / Service Requests are in line with SLAs
  • Act as the principal contact for incidents / escalations / updates in Durban
  • Define and Deliver process improvements aligned with best practice and business objectives
  • Ensure team have resource available to support business operations
  • Manage the relationship with our clients around incident management
  • Build and maintain effective internal and external relationships always representing your function in a professional manner
  • Manage effective and timely communication around ongoing technical issues internally and externally working with internal technical teams to ensure accuracy of information
  • Ensure all SLAs are defined met and escalated appropriately to 3rd line
  • Provide the SD KPI Dashboard on a weekly basis for Durban
  • Build strong effective working relationships with internal and external stakeholders
  • Positively contribute to ongoing change programmes within the business, assessing and communicating the impact on your function
  • Own and develop the procedure documentation for your function
  • Problem solver and technical mindset
  • Hands on experience of technical solutions to support all business requirements.

Key skills:

  • Extensive stakeholder management experience to Director level and beyond
  • Practical experience of defining and delivering process/continuous improvement
  • Demonstrable experience of being a collaborative and supportive manager
  • Experience of delivering Service Desk services to a contact centre operation or other high volume end user business
  • Ability to create informative templates for effective communication
  • The ability to work under pressure to tight deadlines in a fastpaced environment
  • Analytical mindset with strong problemsolving skills
  • Come from a technical foundation and be able to show understanding of technical solutions
  • Experience of mergers & acquisitions, how to merger complex systems to one hosted solution
  • Strong background on Azure AD, Microsoft technologies and business solutions
  • In depth knowledge of server and client hardware

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