Claims Administrator

2 weeks ago


Parktown North, Gauteng, South Africa Hollard Recruitment Full time

Job Advert Summary:

Helloan exciting new opportunity has just become available in Hollard
Insure, Broker Distribution. We are looking to recruit a
Claims Administrator in the Travel Department, based in
Parktown.
***
Role Objectives:
  • Process all claims assessments and admin tasks as assigned, within the set standards required by the company thus contributing to the productivity of the claims department.
  • Maintain the standards of the claims department thus enhancing the image of Hollard.
  • Contribute to the growth and profitability of Hollard.
  • Ensure strong working relationship between all stakeholders.

Key Responsibilities:

  • Technical expertise: assessment and processing of all claims.
  • Ensure Claims Framework is adhered to (e.g., ensure cover and all conditions have been adhered to, and relevant doc's on file)
  • Ensure claims mandates are adhered to
  • Customer service: Maintain a high level of service to claimants and customers (internal and external) according to service level agreements and within the service standards as set by the company.
  • Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
  • May entail claim registration: when necessary, claims received to be registered within 24 hours of receipt.
  • Premium checks: Premium checks to be done.
  • Effective communication: Communicate effectively with internal and external parties including customers.
  • Assist the department with adhoc tasks if, and when needed

Required Knowledge and Experience:

  • Sound understanding of the insurance (life or nonlife) industry.
  • Minimum 2 years insurance claims experience
  • Selfmanagement skills (can organise work, space, time, able to work under pressure)
  • Good communication skills (including writing and presentation skills)
  • Relationship management skills (have the right approach with the right people)
  • Sound understanding of the TCF principles
  • Sound knowledge of MS Office (including Word, Excel, PowerPoint, Outlook)

Educational Requirements:

  • Matric (Grade 12) numeracy and literacy


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