Service Manager

2 weeks ago

Cape Town, Western Cape, South Africa Bonafide Human Capital Full time

Our well known automotive vehicle dealer client based in Cape Town currently holds a vacancy for an experienced Service Manager.


The purpose of the position is to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction.

Responsible for mentoring and leading all departmental staff.


Position Overview The purpose of the position is to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction.

Responsible for mentoring and leading all departmental staff.

Specific Role Responsibilities Key Duties and Responsibilities:

  • Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
  • Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
  • Manage escalated workshop (technical) problems accordingly, including:
Escalation of technical/ product related issues to the specific Brand.

Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages. Ensuring future corrective action plans to address various technical problems are implemented.

  • Ensure accurate workshop capacity planning according to productive and available staff is done.
  • Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage endtoend throughput, maintaining awareness of the status of all vehicles.
  • Achieve industry leading standards of customer care, process efficiency and cost control.
  • Exceed all targets and labour sales objectives through efficient workshop operations management.
  • Ensure efficient equipment and asset control, and administration processes.
  • Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
  • Responsible for the annual budget of Service Department.
  • Manage risk (financial and nonfinancial) within department.
  • Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
  • Maintain good housekeeping within department, including ensuring compliance to the Brand's CI guidelines within the department.
  • Manage and improve environmental, health and safety standards.
  • Conduct departmental meetings and general aftersales meetings to ensure effective communication.
  • Manage training of all service staff.
  • Lead, manage, attract, retain, appraise and develop staff.

Qualifications and Experience Experience Required:

  • A minimum of 10 years' relevant technical motor industry experience is essential.
  • A minimum of 5 years of relevant workshop management experience in the motor industry.

Minimum Qualification/s Required:

  • Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
  • Relevant OEM service manager certification required.
  • Recognised Motor Trade plus N6 or Technical Diploma (NQF6+), or other relevant industry related qualification (or working towards) highly desired.
  • Recognised Management Diploma or Certificate highly desired.
  • Qualified Motor Technician (Acertification) an advantage.
  • Other Requirements:
  • Valid, unendorsed driver's license and the ability to competently and legitimately drive.
  • Computer literate
  • An effective understanding of financial principles, including budgeting and forecasting.
  • An effective understanding of relevant technology and systems.
  • An effective understanding of the Environmental and Occupational Health & Safety Acts.

Skills and Personal Attributes Skills and Expertise Required:

  • Have sound communication skills in English and language commonly spoken in the area (speak & write).
  • Interpersonal competence; effective at working with people and building relationships.
  • Technical, mechanical insight and experience.
  • Business orientated thinking and resource management; basing decisions on business implications and KPI's, focusing on costbenefit considerations and handling resources in a sustainable manner.
  • Good financial acumen.
  • Systems oriented.
  • People management competence, including performance management and employee development & motivation.
  • Problem solving and motor vehicle fault finding skills.
  • Delivering results and meeting customer expectations.
  • Coping with pressure
  • A team player
  • Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
  • Valuing Diversity
  • Conflict resolution

Personal Attributes:

  • Committed
  • Initiative
  • Selfmanaged and resilient
  • Adaptability
  • Someone who values and builds relationships.
  • Alignment with the brand; acts as an ambassador for the brand and passionate about the products.

Salary:
From R30,000.00 per month

Experience:

  • Service Manager

  • Fixed Interest Portfolio Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Fund Manager Full time

    VacancySenior Analyst/Portfolio Manager - Fixed InterestAs Senior Analyst/Portfolio Manager - Fixed Interest you be responsible for driving detailed credit research and manage select portfolios within the fixed income team. Monitor domestic and global situations, analyse their effect on investments to ensure the successful management of portfolios. You will...

  • Branch Manager – Logistics

    2 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Our client, a national leader and well established truck rental and logistics company is seeking to employ a branch manager for the Blackheath Branch Some duties, but no limited toCustomer Interaction:Customer liaison and reportingService level agreementsCustomer Invoicing and attending to queriesCustomer visits (if required)Managing of afterhours...

  • National Account Manager – FMCG Cape Town Head Office

    2 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    National Account Manager FMCG Cape Town Head OfficeOur client is in the FMCG industry and is seeking a professional to join their dynamic team. The ideal candidate must have current experience in FMCG, dealing with major retailers such as PnP, Checkers, Dischem, among others.As a National Account Manager, you will be responsible for developing and nurturing...

  • National Key Account Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Staffing Full time

    International Retailer with HO in Cape Town is seeking to employ a national KAM to join their team.Responsible for building and maintaining strong relationships with key accounts. Support regional sales managers to increase sales and profitability.Key Responsibilities Organized and able to analyze performance metrics Good negotiation skills and the ability...

  • Marketing Manager for a Thriving Lead Gen Agency

    2 weeks ago

    Cape Town, Western Cape, South Africa Home Service Direct Full time

    About Home Service Direct: Home Service Direct is a fast-growing lead generation agency specializing in providing lead generation for home services businesses. Our mission is to help our clients grow and prosper by delivering the best leads while expanding our reach into new niches.We are currently in search of a driven and innovative Marketing Manager to...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa FLOCERT Full time

    Fair global trade everyone can believe inFLOCERT is a leading global certification body. Besides providing sole certification to Fairtrade, we also offer an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies.Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa IKON Consulting Full time

    Western Cape Service ManagerSalary:Market related basic salary + commission + benefitsDescription:Your main function is to assist in whatever manner necessary to maintain the smooth operation of the business while providing an excellent standard of customer service and create profits for the stakeholders.Further duties will include motivating and management...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Ingersoll Rand Full time

    Job Summary**:Plans and directs the work of Service Techs and Service Engineers in support of customer problems, ensuring product reliability in the field and total customer satisfaction. Manages the warranty program.Responsibilities:- _Service: _Directs the work of Service Techs and Service Engineers insuring customer equipment and product are maintained....

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Momentum Insure Company Limited Full time

    IntroductionRole Purpose The Service Manager is responsible for the implementation of the strategic plan. To manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and reducing the risk of...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Motus Corporation Full time

    Tokai Multifranchise currently holds a vacancy for a Service Manager.This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Ingersoll-Rand Plc Full time

    Select how often (in days) to receive an alert: Plans and directs the work of Service Techs and Service Engineers in support of customer problems, ensuring product reliability in the field and total customer satisfaction. Manages the warranty program. Responsibilities: Service: Directs the work of Service Techs and Service Engineers insuring customer...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Automotive Staff Full time

    This reliable, high-volume brand dealership is looking for an experienced Service Manager to take the team to the next level. You will be responsible for the full productivity and profitability of the workshop and frontline staff. We are looking for a hands-on person, with a strong business acumen and technical knowledge. We require at least 5 years of...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa IKON Consulting Full time

    Western Cape Service Manager Franchise Motor Dealership Service DepartmentSalary:Complete package is market related and based on last / current received + bonus + incentives + medical aid + provident fund + use of company vehicle etc.Description:Great opportunity at a very busy franchise dealership service department based in the Southern Suburbs of Cape...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Schindler Lifts Full time

    To manage a business unit effectively, efficiently and diligently to achieve and realise pre-set targets and goals to enhance the company's' profitability and Sustainable Growth.Key responsibilities include:Employee Management: Creating a positive culture. Promoting motivation, morale and the appropriate climate. Managing for performance and performance...

  • Assistant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Staffing Full time

    International Market leader in Luxury fashion is seeking to employ an assistant Manager ( 2ic) Senior Sales Consultant to join their ever growing teamIf you have 4+ plus luxury or premium experience at leading brands, then this is the next step for you to elevate your careerBasic requirementsGrade 12Tertiary studies will be an added benefitAs per our...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range R Market Related Market Related Per MonthGender Does Not MatterCareer Level Senior ManagementJob Category ManagementMinimum Experience YearsDegree TitleOverview Department: Paula Addinall Sub Category: Service Manager Job Type: Full-Time Basic Salary: Market Related Company Car: Yes Incentives/Commission: Yes Company Benefits: Yes Job...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range R Market Related Market Related Per MonthGender Does Not MatterCareer Level ManagerJob Category ManagementMinimum Experience YearsDegree TitleOverview Department: Paula Addinall Sub Category: Service Manager Job Type: Full-Time Basic Salary: Market Related Company Car: Yes Incentives/Commission: Yes Company Benefits: Yes Job Shift: Monday to...

  • Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa IKON Consulting Full time

    Western Cape Service Manager Large DealerSalary:Highly negotiable basic salary depending on brand relevant experience + incentives and benefits.Description:Great opportunity at a very busy franchise dealership service department based in the Southern Suburbs of Cape Town. Specific brand experience is a requirement.We (our client) are looking for a strong...

  • Store Manager- Waterfront

    2 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Staffing Full time

    International Fashion Brand in Waterfront is seeking to employ a Store Manager for their StoreRequirements:Grade 12Ability to work Waterfront hours2-5 years experience in Fashion retail - as an assistant Manager or Store ManagerBasic Salary + lucrative commission schemeFor more information please contact: Marlene Smith

  • Business Solutions Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Farm Manager SA Full time

    Cape Town Area - Western Cape: Responsible for the systematic and methodical investigation, analysis and documentation of all business areas to determine inefficiencies in order to create effective solutions to assist in reduction of costs and productivity improvements. Designs integrated solutions and develops business cases across various business areas...