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Customer Service Advisor in Cape Town

4 months ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time
Customer Service Advisor - USA Campaign

Our client is looking for inbound call centre agents to provide telephonic customer services to their USA clientele.

Job Responsibilities:

  • Operations: Ensure a positive customer experience.
  • Maintain indepth knowledge of customer needs
  • Promote and maintain a positive, professional image of EXL.


 Issue Resolution
  • Investigate and resolve customer issues
  • Strong ability to communicate at all levels with clarity and precision, both written and verbal
  • Ensure service and quality in line with current KPI's
  • Able to Adapt well in a highpressured environment
  • Communication style to meet customers' needs and understanding

Key Requirements:

  • Minimum Grade 12/Matric
  • Computer skills, including MS Word, Outlook, Share Point, etc
Work Experience Requirements: 0 - 2 years of experience call centre, retail or online teaching

  • Must be available to work 9hour rotational shifts between 3pm 3am, Monday to Saturday and public holidays in line with client requirement.
  • Have a good understanding of USA customers
-
Clear Credit and criminal record check (crucial)**:

  • Effective written and verbal communication skills

Remuneration:

  • Basic salary
  • R5500 + medical aid contribution (R764)
  • Transport provided + shift allowance
  • Incentives based on your KPIs

Job Type:
Permanent

Salary:
From R6,500.00 per month

Ability to commute/relocate:

  • George,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have bad debt? Do you have a criminal record?

Education:

  • High School (matric) (required)

Experience:

  • Customer service: 1 year (required)

Shift availability:

  • Night Shift (required)