Reporting Manager
2 weeks ago
Introduction
- Through our clientfacing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.
Role PurposeRequirements**:
QUALIFICATIONS:
- Grade 12 or equivalent.
- Bachelor's degree in Business, Finance, Communication, Information Systems, Risk & Compliance, Quality Management or Recognition of prior learning
- Continuous process improvement methodology (advantageous)
- Project Management (advantageous)
EXPERIENCE:
- 5 Years in a Operational Management role
- 2 Years experience in Data analysis or Reporting
- Advanced proficiency in Microsoft Office (Excel, Word, Power Point, SharePoint
- Experience in Medical Scheme Administration or Managed Care (Health Risk Management)
Duties & Responsibilities
INTERNAL PROCESS:
- Submit scheduled daily, weekly, monthly, Quarterly, Annual and adhoc Operational Reports, Scorecards and Dashboards to various stakeholders within the required service level agreements.
- Develop and implement reporting and quality standards across Operations.
- Oversee the compliance to reporting standards and protocols.
- Ensure alignment between business/client goals and Reporting outputs.
- Oversee the quality delivery of requirements and specifications that meet the business/client needs.
- Collaborate closely with solution teams and a variety of endusers to ensure requirements compatibility and end user satisfaction.
- Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable and sustainable and solve complex business problems.
- Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.
- Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.
- Collaborate with functional areas to standardise, document, and formalise process measures, metrics and performance indicators.
- Implement early warning systems to enable the proactive management of Contractual SLA compliance.
- Develop SLA Risk Management monitoring and compliance processes in line with industry standards and frameworks.
- Coordinate and manage our responses to SLA transgressions to the business and the client.
- Monitor and track SLA transgression interventions.
- Package and communicate operational insights to demonstrate the organisations value proposition to various stakeholders.
- Manage Reporting related business projects.
CLIENT:
- Provide authoritative expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
People:
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Monitor on an ongoing basis the training and development needs of employees within this portfolio.
- Create a positive work climate.
- Provide guidance, coaching and mentoring to direct reports.
- Lead by example in living the values of the organisation and aligning to the values of the client.
- Demonstrate exemplary leadership.
- Participate in the recruitment of staff in accordance with Momentum Metropolitan EE Targets.
- Provide transformation interventions on areas that require immediate attention in order to create harmonisation and thereby accelerating performance.
Finance:
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
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