Communications and Guest Experience Assistant

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time

About ManageAir:
At ManageAir, we are a leading short-term Airbnb management company with an impressive portfolio of over 500 properties.

Our commitment to exceeding industry standards in service delivery and quality has made us a trusted partner for property owners and a preferred choice for guests.

We pride ourselves on curating exceptional guest experiences and ensuring our clients' success.

Company Culture and Ethos:

  • We constantly strive for excellence, recognizing that the heart of any thriving company is its dedicated team.
  • We place great emphasis on acknowledging team members for their invaluable contributions.
  • We consistently provide our team members with opportunities to innovate and refine existing processes.
  • We organize social gatherings for us to unwind and strengthen our team bonds.
  • You'll have regular meetings with senior management to ensure you receive adequate support and guidance in your role.
  • Enjoy plenty of coffee and snacks to keep you energized at work.

Job Vacancy Description:


Are you passionate about providing outstanding customer service in a fast-paced and exciting environment? If so, ManageAir is looking for you We are seeking a dedicated Communications and Guest Experience Assistant who thrives under pressure, drives customer satisfaction, and can work independently during the night shift.

In addition to the duties listed below, you will collaborate closely with all other departments to ensure the delivery of the ultimate guest experience.


Key Responsibilities:

  • Must be available to work 3 night shifts and 2 day shifts weekly
  • Responding to guest messages on Inbox
  • Managing booking alterations through the Airbnb App
  • Providing guests with checkin information (where applicable)
  • Contacting guests to coordinate their ETA for manual checkins
  • Handling guest calls regarding upcoming booking queries and arrivals
  • Addressing guest messages on WhatsApp
  • Updating property listings on various booking platforms from start to finish
  • Listing properties to maximize their visibility and appeal
  • Following up with guests for key return after checkout
  • Creating targeted listings for Property Managers based on assigned tasks and fully integrating them into our software
  • Must have valid drivers license
We invite you to send us your CV if you:

  • Possess excellent communication skills, we are looking for someone
  • We are seeking an individual who possesses outstanding communication skills, demonstrating a passionate dedication to effective communication and a strong affinity for grammar.
  • Have a high EQ with strong people skills and the ability to manage demanding guests
  • Excel in multitasking and proactive planning
  • Are a dynamic problem solver with a meticulous eye for detail
  • Prioritize client and colleague satisfaction
  • Have call center experience (a bonus, but not required)
  • In this role, there may be a mix of night shifts as part of the work schedule
  • Must have a valid drivers license

Join Our Team:
If you are ready to join a dynamic team dedicated to delivering exceptional guest experiences and shaping the future of short-term property management, we want to hear from you ManageAir offers a stimulating work environment where your skills and dedication will be recognized and rewarded

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