Guest Experience Expert

2 weeks ago

Cape Town, Western Cape, South Africa Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Function


Reporting to the Front Office Manager, the successful incumbent is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott Policies and Procedures.


Required Experience & Qualifications

  • A recognized Hospitality qualification would be advantageous
  • At least 1 2 years Call Centre experience within a Hotel environment
  • Proficiency in Microsoft packages (MS Word, Excel, Outlook)
  • Working Knowledge in Opera PMS
  • Available to work flexible working hours and rostered shifts as and when required
  • Good telephone etiquette

Key Responsibilities

  • Complete all daily duties as set out in departmental duties and requirements.
  • Operate telephone switchboard station in order to answer telephone calls.
  • Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
  • Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.
  • Log all guest requests or issues, contact appropriate individual or department and follow up with guest to ensure their request has been met to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • Assist guests with accessing the internet.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Answering incoming and internal calls as per brand standard
  • Managing Let's chat requests and follow up
  • Check and Prepare staff transport log sheets
  • Check stationary orders
  • Assist with group preparation when required
  • Credit card cancellations
  • Update guests' profiles when needed and as requested
  • Control and manage stock of Gear Landing
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.

We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • Guest Experience Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    POSITION SUMMARYOur goal is not just to smoothly manage the check-in and check-out process for our guests, but to create a truly memorable and unique experience. Our Guest Experience Experts are the ones who go the extra mile to offer a wide range of services that enhance our guests' stay. They have the freedom to navigate their workspace and take care of...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFunctionAre you ready to grow your dream career Join our amazing team and help deliver unforgettable cuisines and create...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career Join our amazing team and help deliver unforgettable...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    POSITION SUMMARY Function Are you ready to grow your dream career Join our amazing team and help deliver unforgettable cuisines and create memorable experiences. We are recruiting for a fun, energetic, innovative and enthusiastic Guest Experience Expert with a positive attitude Reporting to the Front Office Manager, the successful incumbent is...

  • Guest Experience Expert/receptionist

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Additional Information ReceptionistJob Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFunctionAre you ready to grow your dream career Join our amazing team and help deliver unforgettable cuisines and create...

  • Guest Experience Expert Night Auditor

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Switchboard Operator(Guest Experience Expert)

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Protea Hotel Fire & Ice Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementFunctionJoin our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic...