Guest Experience Expert

2 weeks ago

Cape Town, Western Cape, South Africa Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Function

Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service. The Primary focus will be on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in
accordance with Marriott International Hotels standards, policies and procedures.

Required Experience & Qualifications

  • At least 2 3 years' experience in a Receptionist/ Front Desk Agent position within a Hotel environment.
  • An appropriate recognized qualification would be advantageous.
  • Proficiency in Microsoft package.
  • Working Knowledge in Fidelio Opera.
  • Available to work flexible working hours and rostered shifts as and when required.

Key Responsibilities

  • Attend to all guest needs, including but not limited to, registration, checkin and checkout of guest and cashiering
  • Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof.
  • Strong and effective communication and problem solving skills / conflict management
  • Excellent Telephone skills and etiquette
  • Quality and customer service driven
  • Attention to detail and efficiency pertaining to area of responsibility
  • Sound financial acumen
  • Maintain a neat, clean and wellgroomed appearance as per company standards
  • Perform other duties as and when required
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.

We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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