Senior Specialist: Billing

1 week ago

Midrand, Gauteng, South Africa Vodafone Full time

Role purpose:


To manage, maintain and provide strategic and technical direction to Retail Billing Operations and ensure that the strategic initiatives are developed, implemented, and operate as expected.

Ensure valid, complete, timeous, and accurate billing of customers.

Ensure that functionality developed and deployed fulfils the business requirement, is delivered on time, and does not negatively impact production operations.

Ensure that subscribers service requests are provisioned accurately and timeously
Ensure that products and services configured on Eppix meet the business requirements and are configured accurately and timeously.
Ensure compliance to regulatory and governance requirements
To Run Production Processes on time and ensure that they are executed 100%
To strive for continual process improvements on all production activities within the departments
To monitor and correct data incongruences that could directly impact the quality and accuracy of production processes
To carry out system wide reconciliations.

Your responsibilities will include:

Department.
To conduct strategic and tactical planning, business analysis, and high-level requirements determination
Technically Supervise Manage a team of specialist providing mentorship towards enhancing competencies.
To manage the successful implementation of technology solutions to the business and channel partners
To ensure that all reengineering initiatives consider the impact on systems across environments

End to End Management of Vodacom's Retail Billing systems and processes including, but not limited to
Inter and intra system stack reconciliations between systems that could impact customer billing
The review of statistics to ensure billing accuracy, trends and discrepancies and implementation of corrective actions where necessary
Improved Billing NPS

To ensure that all processes, governance, and regulatory requirements are adhered to.
To manage contracts and service level agreements with the business, suppliers, and channel partners. This includes the ability to manage a mix of offshore and onshore suppliers

Must have technical/professional qualifications:

Relevant IT Degree/Diploma or Commercial Degree (essential)
Post Grad Degree or Professional Qualification (desirable)
Minimum of - 8 years IT and Billing experience (essential)
Minimum of - 8 years relevant management experience (essential)
Track record of managing and developing people (essential)
Track record of vendor management (essential) with experience in managing offshore vendors (advantage)
Project Management Experience (desirable)
Experience in the IT/Telecommunications industry (desirable)
Sound business acumen and understanding of Information systems

Core competencies, knowledge, and experience

People Leadership capabilities - Experience in leading teams of highly skilled business and technical resources and collating information from various business and technical stakeholder groups.


Flexible:
able to adjust easily to rapid change, a strong sense of urgency and able to work well under pressure
Obsessed about client service and satisfaction
Dynamic individual that is willing to work extended hours when required and that are results driven in all aspects.
Effective Planning and Organising
Business writing & reporting
Strong Interpersonal capabilities
Strong Problem-solving capabilities
Presentation and facilitation capabilities
Sound knowledge of business and financial processes.
Sound knowledge of billing systems, specifically Eppix and/or BRM.
Creative Thinking an Innovation
Effective resource utilisation and supervision.
Commitment

Attitude
Investigative
Follow through
Assertive
Emotional Intelligence
Patience
Confidence
Resilience
Detail conscious

Closing date for Applications
:22 June 2023.**The base location for this role is
Midrand, Vodacom Campus.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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