Branch Retail Manager

2 weeks ago

Randburg, Gauteng, South Africa The Recruitment Agency South Africa (TRASA) Full time

Retail Branch Manager Paint

Region:
Randburg

Package:
Basic of R pension + monthly commission and annual performance volume incentive


A well established paint manufacturer in Modderfontein is looking for the services of a Retail Branch Manager at their Randburg branch (retail paint store).

The store is located in Randburg. The Branch Manager is responsible for the daily operation and overall performance of the retail paint store. The Branch Manager is responsible for "their business". This includes activities geared at sales, merchandising, stock management, security, customer service, banking, reporting, administration and housekeeping. The Branch Manager exhibits
strong sales, profit, service, management, organizational and administration ability.

The store retails a range of decorative coatings, industrial coatings, preparation products, field marking machines and liquids and painting accessories.

Retail hours are applicable (i.e. incl Saturday mornings).

Requirements:

  • Matric essential.
  • Own transport essential.
  • Must reside within close proximity to the store (Randburg and immediate surrounds)
-
Strong sales ability and sales experience.

  • Demonstrable sales track record essential. Must be comfortable with telephonic sales.
  • Retail experience beneficial, but not essential.
  • Paint / coatings experience beneficial, but not essential.
  • Strong personality and selfdriven.
  • Mature and responsible demeanor.
  • IT literate
  • Fluent in Afrikaans and English
  • Excellent verbal and written communication skills.
  • Ability to work independently and as a team player.
  • High degree of professionalism and conduct at all times.
  • Friendly demeanor and interpersonal skills (time managements, assertiveness, and conflict resolution).
  • Organised and thorough.
  • Sales and profit driven.
  • Excellent customer service orientation.

Duties and Responsibilities:

Sales

  • Assumes full responsibility for the sales performance of the store.
  • Grow the business (volume and turnover).
  • Retain margins.
  • Assume full responsibility for own performance and the achievement of store KPA's.
  • Meet and exceed monthly, quarterly and annual sales and financial targets and any additional targets which may be set by the company from time to time.
  • Identify new sales opportunities and increase the number and depth of active accounts. Generate new business and rejuvenate lost business.
  • Acquire referrals.
  • Ensure that the maximum number of product lines are sold.
  • Upsell and cross sell to drive revenue.
  • Grow the store's active customer base.
  • Submit detailed daily call reports on customer interactions for capturing within the SAP CRM.
  • Actively manage CRM customer data (for accuracy and completeness within CRM) and customer quotations on a proactive basis.
  • Ensure that the sales pipeline is effectively managed and of adequate size in order to meet sales objectives.
  • Identify new sales opportunities and increase the number and depth of active accounts. Generate new business and rejuvenate lost business.
  • Ensure that all product sample requests are approved as per procedure and that insitu trials are conducted. Drive and control the conversion of trials to sales on a weekly basis.
  • Ensure that all new business quotations and opportunities are actively and speedily followed up on and closed.
  • Proactive telephonic and face to face contact with customers where necessary.
  • Control discounts and ensure adherence to discount mandate and policy.
  • Establish productive, professional relationships with customers ensuring customer retention and customer satisfaction
  • Ensure fully equipped with exemplary and detailed product/technical knowledge.

Operational

  • Assumes full responsibility for the running, management and performance of the store, encompassing all the activities required for such purposes.
  • Ensure that store trading hours are adhered to.
  • Controlling expenses in line with the budget.
  • Full understanding of the company's relevant processes, procedures and policies and ensuring full compliance of the stores thereto.
  • Assumes full responsibility for ensuring performance in line with the level required by the job/role description.
  • Ensure that all customer complaints are immediately logged within the complaint procedure and retain ownership of the complaint until fully resolved.
  • Assist finance in resolving specific account payment issues as required.
  • Roll out, control, coordinate and finalise colour database issues (e.g. price updates, database updates etc).
  • Assumes full responsibility for the management of any additional retail store staff.
  • Ensure that job responsibilities are executed effectively, efficiently and professionally. Each staff member must operate at the level required by their job.
  • Assumes full responsibility for exemplary housekeeping of the branch.
  • Ensure the effective and efficient daily running of the stores encompassing all the ac

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