Service Recovery Consultant

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Full time
Job Description


To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Hello Service Recovery Consultant

Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.


As part of our talent team in FNB Retail COO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

  • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization.
  • Resolve customer queries received through inbound calls.
  • Answer inbound calls in the Careline Call Centre to provide product and service information to customers
  • Completed NQF5 Qualification, Diploma or Degree in business related studies.
  • Minimum 13 years Call Centre Agent Experience preferably in telecommunications

You will have access to:

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

We can be a match if you are:

  • Adaptable and curious
  • Analyse complex data sets
  • Thrive in a collaborative environment
FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice

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Job Details

Application Closing Date

08/05/24

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