Manager: Recoveries

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition Number and Contact Details

  • REQ # Talent Acquisition Consultant
  • Ezekiel Dube
  • Location

-
Western Cape
  • Paarl Office
  • Closing Date 27 February 2023
  • Job Family
  • Credit


 Career Stream
  • Credit
Recoveries

  • Leadership Pipeline
  • Manage Self: Professional


 FAIS Affected

 FAIS Affected
  • Yes
    Job Purpose
  • Support external vendors to recover outstanding monies both on and off balance sheet on current and savings accounts by following internal and legal processes and procedures; which results in reduced costs and losses for the bank

Responsibilities:

  • Maintanance of Default and Recoveries system/ SAP by daily capturing of cashflows and maintaining of impairments.
  • Allocation of funds in the department's suspense account.
  • Arrange settlements with clients
  • Monitoring of costs versus recoveries for on and off balance sheet matters.
  • Monitoring of portfolio in terms of age in line with targets set as per legislation guidelines
  • Validating of payments into clients accounts daily, General Ledger.
  • Returns daily (pay no pay)
  • Rehabilitation of client accounts within a set payment criteria (6 consecutive payments).
  • Validation and payment of invoices received from vendors by consolidating the payment file
  • New handovers from regional risk to legal recoveries.
  • Request original security documents from Securities department.
  • Request evaluations on all assets from Evaluations department.
  • Liasing with the Insurance division to check whether the fixed properties are insured or not.
  • Allocation of work to external stakeholders (vendors)
  • Ensuring that Litigation Guidelines are adhered to while maintaining good relationship with vendors.
  • Performance management of vendors as per the SLA.
  • Assist clients with payment arrangements and respond to all client requests or queries within specified turn around time.
  • Engage with various departments for various processes (student loan, debt review, admin support etc)
  • Processing of DI (Department Industry) entries on SAP (raising of fees and service provider fees, write offs)
  • Maintaining evaluations register by capturing on a diary system.
  • Processing monthly work in progress sheet
  • Requesting cheques by completing a cheque requesition.
  • Completing a Debit Credit Waste Capturing.
  • Completing monthly Operations Committee Meeting reports.
  • Maintaining D and R which includes capturing of recovery forecasts, actual recoveries and impairments.
  • Prechecks on new handovers from the region.
  • Requesting securities from Security department.
  • Daily reconciliation by validating payments received from clients directly into their accounts as well as the suspense GL accounts.
  • Debt management.
  • Reinstatement of legal accounts by uplifting of blocks and holds and requesting approval from stakeholders.
  • Issuing settlement letters to clients.
  • Conducting monthly operational meetings with vendors.
  • Preparing loss reports (written off accounts)
  • Requesting documentation from external vendors (legal documents, death certificates etc)
  • Processing refunds by requesting documentation from external clients and seeking approval from management.
  • Completing monthly vendor trackers.
  • Judgement clearance certificates by providing the required information within 7 days to the relevant Credit Bureaux.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
  • Minimum Experience Level 5 years experience in recoveries / collections industry

Essential Qualification - NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Preferred Qualification: Law Degree, AIPSA Diploma
  • Technical / Professional Knowledge
  • Banking procedures
  • Business Acumen
  • Data analysis
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Decisionmaking process
  • Negotiation skills
  • Cluster Specific Operational Knowledge
  • Civil litigation processes
  • Debt recovery practices


 Behavioural Competencies
  • Coaching
  • Communication
  • Decision Making
  • Stress Tolerance
  • Work Standards
  • Managing Work
  • Technical/Professional Knowledge and Skills
- **_Please contact the Nedbank Recruiting Team at _

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