Field Controller

2 weeks ago

East London, Eastern Cape, South Africa Fidelity Services Group Full time

MAIN PURPOSE OF JOB:


Collect on outstanding Coastal amounts ensuring good results in debtors' days (DSO), cash collection and reduction of bad debt expense/write off.


QUALIFICATION & EXPERIENCE:

  • Matric
  • Credit Management or Finance related qualifications
  • 23 Years Collections experience in a highvolume consumer environment
  • Valid Driver's Licence
  • Own Transport

JOB REQUIREMENTS & OTHER ATTRIBUTES:

  • Strong knowledge of Microsoft Office & Excel
  • Working knowledge of LSN and SAP
  • Strong People & Communication skills
  • Listener experience advantageous

DUTIES

  • Doing site visits to client's out in the field and to collect overdue amounts
  • Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
  • Accurately record notes resulting from outbound calls to clients in the Listener system.
  • Ensure that the minimum number of prescribed collection calls are achieved daily.
  • Capture debit order resubmissions in the Listener system.
  • Verify client information in the Listener system when contacting clients.
  • Convert clients from printed communication to electronic communication.
  • Obtain commitment from clients to settle their overdue accounts within the shortest possible period.
  • Follow up on client payment commitments.
  • Issue letters of demand & suspension to clients in accordance with the collection policy;
  • Review the regional suspense accounts daily to identify and transfer client payments not yet allocated to the correct account.
  • Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
  • Understand & communicate company policies, collection policies & service specific information to clients;
  • Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to redirect the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function.
  • Ensure that all forwarded queries are resolved by the relevant departments through constant follow up to obtain payment from clients.
  • Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly.
  • Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
  • Communicate the outcome of the resolved query to customers (both internally & externally).
- amendments, etc. (electronically and/or written).

  • Ensure that all offsetting of receipts & credit notes/debit notes is accurately processed daily.
  • Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
  • Ensure individual & departmental collection & bad debt provision targets are consistently achieved.
  • Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients.
  • Participate in various adhoc projects within the Credit Control Department;
  • Assisting with other adhoc tasks, analysis, and projects as and when required

SKILLS AND BEHAVIORAL COMPETANCIES

  • Excellent verbal & written communication skills
  • Excellent customer service skills
  • Ability to work under pressure & with difficult customers
  • Excellent telephone skills
  • Computer literate intermediate Excel skills requirement
  • Accuracy & attention to detail essential
  • Excellent reconciliation skills
  • Attention to detail
  • Interpersonal skills
  • Consistency
  • Resilience
**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

  • Field Manager I

    2 weeks ago

    East London, Eastern Cape, South Africa Smollan Full time

    We're on the lookout for an experienced Field Manager who will collaborate to create growth for our Clients, Customers and our Business. Someone who has the ability to proactively influence and manage relationships and resources to ensure efficient and effective service delivery and in-store execution.As a Field Manager, you will be responsible...

  • Field Manager I

    2 weeks ago

    East London, Eastern Cape, South Africa Smollan Full time

    We're on the lookout for an experienced Field Manager who will collaborate to create growth for our Clients, Customers and our Business. Someone who has the ability to proactively influence and manage relationships and resources to ensure efficient and effective service delivery and in-store execution.As a Field Manager you will be responsible for: Managing...

  • IT Budget Controller

    2 weeks ago

    East London, Eastern Cape, South Africa Staff Solutions Full time

    Eastern Cape, East London**Negotiable Cost To Company (Market related, Negotiable)Opportunity Available Our leading client in the Automotive Sector is looking to employ a IT Budget Controller to join their dynamic team in East London.Outputs Partner with management in driving cost reduction initiatives and support the target setting process for costs and...

  • Stock Controller

    2 weeks ago

    East London, Eastern Cape, South Africa Herotel Full time

    Applications are invited for the Stock Controller position to be based in East London.PURPOSE OF THE ROLE:The Stock Controller will be responsible for maintaining the order of stock rooms by receiving, unpacking, and inspecting merchandise as it arrives.Key Performance Areas would include, but are not limited to:Receive stock from suppliers via courier,...

  • IT Budget Controller

    2 weeks ago

    East London, Eastern Cape, South Africa Tych Business Solutions Full time

    Outputs: Partner with management in driving cost reduction initiatives and support the target setting process for costs and headcount within the division. Plan, analyse and report costs and headcount in order to inform and assist sustainable decision making. Foster a close relationship to ensure productive collaboration as well as knowledge and information...

  • IT Budget Controller

    2 weeks ago

    East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

    You are responsible to plan, analyse, consult and report on costs and headcount in assisting sustainable decision-making and target achievement strategically and operationally strategically and operationally. Key contributions are driving and supporting cost reduction initiative and ensuring delivery of reliable financial information while fostering close...

  • Senior Field Service Technician

    2 weeks ago

    East London, Eastern Cape, South Africa Top Vitae Recruitment Full time

    The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met, maintaining of vehicle records.Key Performance Areas: Servicing of material handling equipment and maintaining...

  • Plant Controller

    2 weeks ago

    East London, Eastern Cape, South Africa Red Rock Recruitment Full time

    Our client a large manufacturer for the automotive industry locally and internationally is looking to employ a Plant Controller for their East Londen branch soonest.Duties and Responsabiliteis: Analyse the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers. Maintain a documented system of...

  • Field Technician

    2 weeks ago

    East London, Eastern Cape, South Africa BHBW South Africa Proprietary Limited Full time

    Purpose of the RolePerform planned services, repairs and maintenance on Forklifts and components in accordance with supplier standards and customer requirements.Key Performance Areas Understand and implement preventative maintenance. Identify and target opportunity for customer work. Fault finding Travelling to different customers on site Assemble IC and...

  • Field Operations Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Smollan Full time

    Manage Promotional Activity|Pro-Active Operational Excellence|Teamwork and Self-Management|People Management |Efficient Achievement of Targets|Monitor New Innovations|Business Insights and Execution|Control Expenses|Stakeholder Engagement|Achieve POP Objectives|4-5 years' Operations experience in FMCG environment at a managerial/ supervisory level||Essential...

  • Regional Field Sales Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Hello Group Recruitment Full time

    Some people are happy to go through life in a comfortable bubble, and that is great, we don't judge, but at Hello Group we believe that if we can change lives, it's a day well-lived. We change lives every minute of the day, literally. For us, we do not go to work each day, we go to a place where "grown-ups" are fuelled by a risk-taking appetite for adventure...

  • Field Manager I

    2 weeks ago

    East London, Eastern Cape, South Africa Smollan Full time

    Pro-Active Operational Excellence Business Insights and Execution Teamwork and Self-Management Stakeholder Engagement People Management Manage Promotional Activity Achieve POP Objectives Monitor New Innovations Efficient Achievement of Targets Control Expenses Pharmaceuticals experience 23 years' sales experience in FMCG environment at a managerial/...

  • imports/logistics controller

    2 weeks ago

    East London, Eastern Cape, South Africa Work Africa Full time

    IMPORTS/LOGISTICS CONTROLLER / EAST LONDON - Our client in the Agricultural Industry is looking for an EXPERIENCED Imports Administrator to manage the imports from overseas suppliers. The ideal candidate for this position is a dynamic, reliable, skilled multi-tasker, who can think out the box, has strong organization skills and is fluent in Afrikaans.. This...

  • Remote Industrial Field Technician

    2 weeks ago

    East London, Eastern Cape, South Africa Blak International Full time

    JOB TITLE:Industrial technicianGeneral Summary: The position calls for a technician to install, repair, and service all industrial Catering & Laundry equipment distributed by our client.Product range and brands: Equipment/Machinery includes but is not limited to industrial washing machines, tumble dryers, ironing equipment, and a range of industrial catering...

  • 1 X Pest Control Operator

    2 weeks ago

    East London, Eastern Cape, South Africa Rentokil Initial Full time

    Rentokil Initial:Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.We are experts in the fields we...

  • 1 X Senior Pest Control Operator

    2 weeks ago

    East London, Eastern Cape, South Africa Rentokil Initial Full time

    Rentokil Initial:Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.We are experts in the fields we...

  • Ops Spec: Dco Field Support

    2 weeks ago

    East London, Eastern Cape, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Digital Workplace Management (DWM Job grade S6Core DescriptionProvide digital workspace support for the customer base. Key Deliverables / Primary FunctionsApplication and device troubleshooting and supportAccurately use the available software or specialist monitoring tools...

  • Senior Manager

    2 weeks ago

    East London, Eastern Cape, South Africa Sheldon Recruitment Full time

    We are seeking a Senior Manager : Internal Audit for a 6-month contract role based in East London, Eastern Cape.Applicants are required to meet the following criteria:B Tech Internal Audit, B. Com Accounting/ Auditing and/ or Equivalent Financial Qualification in the audit/ auditing field Certified Internal Auditors (CIA), Internal Audit Technician "IAT",...

  • Lab Technician

    2 weeks ago

    East London, Eastern Cape, South Africa East London based, Food Manufacturer Full time

    Duties include:Conduct Quality Tests Perform routine quality control tests on incoming raw materials, inprocess products, and finished cheese slices using laboratory equipment and instrumentation.Data Collection and Analysis Record and maintain accurate and detailed data related to quality control tests and inspections. Analyze test results to identify...

  • Hydroponic Agriculture Expert

    2 weeks ago

    East London, Eastern Cape, South Africa Farm Manager SA Full time

    East London Area - Eastern Cape: Our client seeks to employ a highly qualified and experienced individual in the field of hydroponic agriculture.MINIMUM REQUIREMENTS Bachelor's/Master's degree in Agriculture, Horticulture, or related field. 5 years of handson experience in hydroponic agriculture. Proven track record of successful hydroponic projects.SKILLS...