Senior Field Service Technician

2 weeks ago

East London, Eastern Cape, South Africa Top Vitae Recruitment Full time

The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met, maintaining of vehicle records.


Key Performance Areas:

  • Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
  • Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
  • Maintains vehicle maintenance and operational data / history by updating and timeously communication information that must go on record.
  • Promote service / maintenance programs.
  • Provide complete customer satisfaction in a polite and professional manner.
  • Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
  • Ensure OHSACT requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
  • Updates job knowledge by participating in educational opportunities

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

  • Trade test certificate, mechanic
  • Code 8 driver's licence (for field service technicians)
  • Valid forklift operator licence
  • Matric, Grade 12 or equivalent qualification
  • Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic
  • Minimum of 5 years' mechanical, hydraulic and electrical experience pertaining to forklifts
  • General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
  • Dedication to service excellence in every aspect of work carried out; strong focus on attention to detail and accuracy
  • Excellent communication skills with people at all levels in an organisation must be able to converse fluently and comfortably in English; must be able to read and write English
  • Ability to understand and follow safety measures and precautions
  • Ability to read and interpret schematics, diagrams, operations manuals and manufacturer's specifications
  • Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
  • Willingness and capability to continue learning and growing with new technology and models
  • Ability to receive constructive criticism
  • Maintain work area in clean and orderly condition
  • Ability to work under extreme pressure
  • Must be of sober habits, have high energy levels and general good health must be declared fit for physical performance requirements of these tasks physically able to carry, lift, and move heavy objects; must be able to stand and sit for long periods of time; must be able to bend, stretch, twist and reach with body, arms and/or legs.

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