Customer Service Representative – Nights Cape Town, Western Cape

2 weeks ago


Cape Town, Western Cape, South Africa TTEC Full time

Bringing smiles is what we do at TTEC... for you and the customer. As a Customer Service Representative – Nights working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing
Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience

What You Can Expect

Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at R54.81 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit for more information.

A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team.



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