Night Audit Team Leader

2 weeks ago

Cape Town, Western Cape, South Africa One&Only Cape Town Full time
Night Audit Team Leader
(11671)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life.

With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.


Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences.

The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.

Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it's our passion


The purpose of this position is to manage the daily activities, reporting, training and operations of the Night Audit operations and colleagues.

With experience in a high quality luxury boutique hotel/resort guest services, the Team Leader will support the Front Office Management team and Guest Services team in offering the highest level of customer service and supporting our colleagues to ensure they have the tools they need to be successful.

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Support the tracking and resolution of service issues.

Key Duties and Responsibilities

  • Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Serve as a role model to demonstrate appropriate behaviours.
  • Supervise and manage employees. Understanding employee positions well enough to perform duties in employees' absence.
  • Manage daytoday operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develop specific goals and plans to prioritize, organize, and accomplish your work.
  • Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Assist with energy conservation efforts by monitoring compliance during property tours.
  • Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Education or Certification
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Must be computer literate, knowledge of MS Office, Excel and Opera is essential
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Must be able to work well with limited supervision and under pressure and be able to multi-task
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Must have experience as a Night Auditor within a five star environment for a minimum of 2 years
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Cashiering experience is essential.

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Ability to develop and lead team members
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Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
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Business or Management qualifications are desirable
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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