Manager Merit Motor Claims

2 weeks ago

Johannesburg, Gauteng, South Africa Sanlam Full time
CAREER OPPORTUNITY- Santam's Merit Claims division has a position available for Manager: Merit Motor Claims.

This position will be based in Parktown and will report to the National Manager:
Merit Claims.
PURPOSE

  • The purpose of the role will be to manage the team of Motor Merit Claims Service Assessors responsible for investigation component of suspicious and potential fraudulent claims. Ensuring that all flagged and segmented Motor Claims are comprehensively investigated to achieve conclusive results and coordinating all claims investigation efforts and all other relevant stakeholders e.g. Forensic Services, Insurance Crime Bureau (SAICB).
    JOB DESCRIPTION
  • Manages and leads a team of Merit Claims Assessors
  • Ensure ongoing development of resource by mentoring, guidance and both formal and informal training.
  • Ensuring effective management of high quality standards.
  • Reporting on effective management of claims.
  • Drive customer centricity in line with the Santam way.
  • Prioritise, allocate, manage and monitor investigation of high merit risk claims.
  • Effective merit claims investigation of appropriate quality.
  • Consultation with clients, Third parties, Business and Business Partners on a continuous basis.

QUALIFICATIONS AND EXPERIENCE

  • Matric/Grade 1
  • Degree in Legal or Forensic Qualification will be advantageous
  • Advanced knowledge of short term insurance industry
  • Relevant experience in the investigation of fraudulent claims

SKILLS

  • Computer Literate (MS Office Package)
  • Excellent communication skills (verbal & written)
  • Negotiating skills
  • Strong interviewing skills, capacity to influence and win confidence
  • Project management skills (delegation, monitoring)
  • Strong people management skills
  • Interpersonal skills (work in a team or independently)
  • Problem solving abilities & abilities to make decisions
  • Strong analytical abilities and evaluate trends objectively
  • Conflict management skills

COMPETENCIES

  • Driving Strategy
  • Commercial Orientation
  • Client Focus
  • Decision Making
  • Enabling Innovation
  • Change Leadership
  • Talent-Focused Leadership
  • Talent Enablement
  • Emotional Intelligence


 DESIRED SKILLS
  • Investigation of fraudulent claims
  • Investigations
  • Short term insurance industry
  • Project Management
  • Forensic Qualification
  • Interviewing skills
  • Conflict Management
  • Analytical


 ABOUT THE EMPLOYER
  • Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
  • Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
  • At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
  • Please note that this appointment will be made in line with the Divisional Employment Equity targets.

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