Motor Merit Desktop Consultant(Jg 9)

2 weeks ago

Johannesburg, Gauteng, South Africa Santam Insurance Full time

Santam's Motor Claims department has a positions available for a Motor Merits Consultants that will be based in Hill On Empire, Parktown.

JOB DESCRIPTIONThe purpose of this position is to determine the merit of segmented motor claims by performing investigations, verifying the description of the event with the loss and make sure that all valid claim are being processed within SLA from the desk.

You would also need to identify problematic claims (red flags) and have it sent for further validation by one of the field teams.


KEY RESPONSIBILITIES

  • Manage workload and complete claims within SLA.
  • Validate claims from the desk.
  • Listen to relevant recordings, sales/ claims/ SOS
  • Complete merit report with all findings.
  • Conduct assessment with clients, interview authorities & witnesses.
  • Dealing with Underwriters and Claims technical.
  • Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers.
  • Presentation of claims in claims committee.
  • Make notes on systems, process claims and upload documents.
  • Compiling of rejection letters and distribution thereof to relevant stakeholders.

QUALIFICATIONS AND EXPERIENCE

  • Matric/ grade 12.
  • Minimum 3 years' relevant work experience in short-term motor merit claims/ claims investigation.
  • Sound understanding of policy wordings and application thereof
  • Investigative abilities to identify red flag claims.
  • Any previous claims handling, pre-support and or post support experience is advantageous Knowledge of Abuntex and BPM will be an advantage.
  • Attained product training in the following areas:
o Motor modules for PL, C/L and Agri
o Specialized motor product C/L and Agri
o Principle of insurance
o Technical skills obtained through training and courses in the following areas:
o Introduction to motor
o Claims handling procedure

SKILLS

  • Ability to verify and interpret policy and appraisal detail
  • Be able to think on your feet.
  • Basic computer skills (MS office)
  • Familiar with Santam systems
  • Good communication skills
  • Excellent Telephonic skills
  • Ability to handle conflict and negotiate
  • Basic business ethics
COMPETENCIESABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

We're about people.

People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process
Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process
Telephonic screeningStep 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot
Our recruitment process
AssessmentStep 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment.

Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.

Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.

TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us.

Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices.

This is the eighth consecutive year that we have achieved this accolade.
#J-18808-Ljbffr

  • Motor Merit Desktop Consultant(Jg 9)

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY Santam's Motor Claims department has a positions available for a Motor Merits Consultants that will be based in Hill On Empire, Parktown.The purpose of this position is to determine the merit of segmented motor claims by performing investigations, verifying the description of the event with the loss and make sure that all valid claim are...

  • Merit Theft Desktop Assessor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Merit Claims department has a position available for a Merit Theft Desktop Assessor who will be based in Auckland Park, Gauteng. WHAT WILL YOU DOThe purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with...

  • Manager Merit Motor Claims

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Location: Johannesburg, Gauteng, South Africa Santam's Merit Claims division has a position available for Manager: Merit Motor Claims.This position will be based in Parktown and will report to the National Manager: Merit Claims.PURPOSEThe purpose of the...

  • Motor Merit Moderator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Old Mutual Full time

    Description Old Mutual Insure is looking for forward thinking , creative and Innovative Motor Merit Moderators The role is responsible for Merit Moderation process, drive the delivery of sound practices to achieve the desired business outcome. The purpose of the Merit Moderator is to collaborate, scrutinize and guide the Claims Staff in the claims...

  • Manager Merit Motor Claims

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam's Merit Claims division has a position available for Manager: Merit Motor Claims.This position will be based in Parktown and will report to the National Manager: Merit Claims.PURPOSE The purpose of the role will be to manage the team of Motor Merit Claims Service Assessors responsible for investigation component of suspicious and...

  • Manager Merit Motor Claims

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY Santam's Merit Claims division has a position available for Manager: Merit Motor Claims. This position will be based in Parktown and will report to the National Manager: Merit Claims. PURPOSE The purpose of the role will be to manage the team of Motor Merit Claims Service Assessors responsible for investigation component of...

  • Motor Desktop Assessor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYA position has become available for a Motor Desktop Assessor and will be based in the Motor Claims department at the Auckland Park, Johannesburg offices. WHAT WILL YOU DOThe purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss,...

  • Merit: Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Auckland Park Johannesburg.WHAT WILL YOU DOThe purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims...

  • Claims Service Consultant: Desktop

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Non-Motor Claims department has positions available for a Claims Service Consultant: Desktop based in Auckland Park. WHAT WILL YOU DOThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client,...

  • Non-motor Desktop Assessor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    OPPORTUNITY- Santam's Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on EmpireThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service...

  • Merit Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam' s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown, JohannesburgThe purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for coordinating and overseeing all actions on claims in the Merit...

  • Non-Motor Desktop Assessor: Once and Done X2

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY Santam's Non-motor Once and Done department has a position available for a Non Motor Desktop Assessor: Once and Done ,who will be based in Parktown. WHAT WILL YOU DO? Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor...

  • Non-Motor Desktop Assessor: Once And Done X2

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITYSantam's Non-motor Once and Done department has a position available for a Non Motor Desktop Assessor: Once and Done ,who will be based in Parktown.WHAT WILL YOU DO?Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc.This position entails assessing most types of non-motor claims.Further...

  • Claims Service Consultant: Desktop

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Tailored Claims Solutions department has positions available for a Claims Service Consultant: Desktop based in Constantia WHAT WILL YOU DOThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with...

  • Merit Claims Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    CAREER OPPORTUNITY Santam' s Motor Claims (Merits Motor) has a position available for a Motor Claims Service Consultant that will be based in Parktown, Johannesburg JOB DESCRIPTION The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all...

  • Non Motor Desktop Assessor: Specialist Real Estate

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam's Tailored Claims Solutions department has positions available for a Non Motor Desktop Assessor: Specialist Real Estate based in Centurion.JOB DESCRIPTION The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the...

  • Heavy Commercial Vehicle Desktop Assessor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYA position has become available for a Desktop Assessor, Heavy Commercial Vehicle (HCV) and Non-Abuntex claims. The position will be based in the Motor Claims department at the Auckland Park, Johannesburg offices WHAT WILL YOU DOThe purpose of this position is to determine the quantum and merit of segmented motor claims by performing...

  • Motor Desktop Assessor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Classification Job Family Administration, Operations and Facilities Career Stream VVAPS Motor, Desktop Vehicle Assessing Leadership Pipeline Manage Self: Professional FAIS AffectedResponsibilities: Ensure customer satisfaction by always adhering to policy wording. Contribute to cost efficiencies through responsible utilisation of workrelated resources...

  • Junior Motor Desktop Assessor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ: Talent Aquisition Consultant: Lerato Sithole- Location: Johannesburg- Cluster: Wealth Insurance- Closing Date: 16 February 2024- Job Family- Administration, Operations and Facilities- Career Stream- VVAPS Motor, Desktop Vehicle Assessing- Leadership Pipeline- Manage Self: ProfessionalFAIS AffectedJob...

  • Non Motor Desktop Assessor: Specialist Real Estate

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Insurance Full time

    Johannesburg, Gauteng, South AfricaSantam's Tailored Claims Solutions department has positions available for a Non Motor Desktop Assessor: Specialist Real Estate based in Centurion. JOB DESCRIPTIONThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the...