IT Technician

2 weeks ago


Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

IT Technician (Tier 1) - Cape Town CBD


As an IT Technician Tier 1, you will play a crucial role in maintaining, troubleshooting, and enhancing our company's IT systems.

You will work alongside a talented IT team to provide technical support, ensure network and system reliability, and assist employees with IT-related issues.

Your expertise will contribute to the overall efficiency and effectiveness of our operations.

Key Responsibilities:

  • Provide firstlevel technical support to endusers, including hardware, software, and network troubleshooting.
  • Assist in the setup, configuration, and deployment of laptops, printers, and other peripherals.
  • Monitor and maintain the company's IT systems.
  • Collaborate with the IT team to identify and implement improvements to IT processes and procedures.
  • Respond to and resolve IT support tickets within established SLAs.
  • Participate in IT projects, upgrades, and system migrations as needed.
  • Maintain accurate documentation of IT assets, configurations, and procedures.
  • Stay up to date with the latest IT trends and technologies to provide innovative solutions.

Requirements:

  • Minimum 1 year experience
  • Proven experience as an IT Technician or in a similar role.
  • Strong knowledge of hardware, software, networking, and operating systems.
  • Familiarity with helpdesk and remote support tools.
  • Excellent troubleshooting skills and a methodical approach to problemsolving.
  • Good understanding of IT security best practices.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively within a team.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.

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