Quality Analyst

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

Business Unit:
Discovery Health
Function:Information Technology
Date:7 Jun 2024- Discovery Health Systems (DHS)
Senior Quality Analyst - Health Benefit Solutions- About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives.

We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.

Our fast-paced and dynamic environment enables smart, self-driven people to be their best.

As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

- About Discovery Health Systems (DHS) - Health Benefit Solutions

Working in a high-performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world.

Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.

A Senior Quality Analyst position is available in the Health Benefit Solutions team to work in a dynamic production environment in order to improve business inefficiencies, maintain data and product integrity, gain competitive advantage on our products and ultimately to provide better service to our clients.

Using knowledge of the organization's technology infrastructure and products, the Senior Quality Analyst will help the business to deliver innovative solutions technology.

Key Purpose

The Senior Quality Analyst role assists in reducing the risk of introducing defects into production by meticulously running regression testing and interpreting the test outcomes on specific projects before they go live.

It is expected of the role to use different tools and techniques in assisting with ensuring that defects introduced in production are being resolved speedily and accurately.

The Quality Analyst monitors the production environment to identify payment delays and errors, reviews production claims authorizations to ensure that benefits process in the expected manner, investigate audit related queries and work on maintenance tasks in benefits domain.

Managing the HBS process for all audits this includes internal as well as external audits (Group Internal Audit, Scheme audits as well as CMS audits)

  • Managing risk incidents on behalf of the HBS team in conjunction with the relevant business teams
  • Managing post production errors in conjunction with the relevant teams as well as helping with root cause analysis, investigation and impact analysis.
  • Support to the Quality Analyst team as well as training of new recruits
  • Ability to identify interim and long term solutions
  • Read and interpret specifications
  • Create and execute test cases
  • Develop and maintain Developer, Business Analyst and Business interaction and relationships at team and management level
  • Data and trend analysis
  • Prioritization of tasks
  • Process mapping, evaluation and improvement

Competencies

  • Politically astute
  • Continuous learning drive
  • Confidence
  • Analytical and logical thinker, problem solving
  • Strong communication skills
  • Strong attention to detail
  • Selfmotivated, selfstarter
  • Self management
  • Team player
  • Mentorship and leadership
  • Education and Experience
  • Matric and/or relevant IT qualification.
  • Minimum of 3 years' experience in an IT environment or Health Insurance Industry.
  • Product knowledge.
  • Proficient in MS Office, CA and Paradigm.
  • ITIL (Advantageous).
  • EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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