Support and Backup Administrator

2 weeks ago


Pretoria, Gauteng, South Africa Companies & Intellectual Property Commission Full time

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Support and Backup Administrator

Job Grade:
P9


Ref No:
S190006


Remuneration:

R Total Cost to Company p/a**
Job Purpose:To respond to user-initiated inquiries ensuring a timely resolution/fulfillment to user requests, incidents, questions, and complaints, and to provide day-to-day hands-on support to the organization's ICT support requirements.

To ensure the backup administration for both on-premise and cloud backups, troubleshooting unsuccessful backups, and ensuring all jobs complete successfully.

Provide reports and ensure restore simulations.

Key performance areas:

  • To respond to userinitiated enquiries ensuring a timely resolution/fulfillment to user requests, incidents, questions, and complaints in relation to backup and support.
  • To make input into operating policies, procedures, and guidelines;
  • To report on performance and to identify and escalate performance constraints;
  • Manage onpremise and cloud backup environments.
  • Ensure backups and restores are done as per schedules
  • Ensure all exceptions are managed and reported on a daily basis.
  • Troubleshoot all exceptions within the backup environment.
  • Ensure offsite backup management as per best practices.
CIPC reserves the right not to fill an advertised position.

Closing date: 26
May 2023

Required Minimum Education/training:

  • Matric/Senior Certificate
  • Diploma in IT
  • Backup Certification

Required Minimum Experience:

  • 1 year experience in ICT support
  • 3 years of backup experience onpremise
  • 2 years' experience in cloud backups.


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