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Support and Backup Administrator
2 weeks ago
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Support and Backup Administrator
Job Grade:
P9
Ref No:
S190006
Remuneration:
R Total Cost to Company p/a**
Job Purpose:To respond to user-initiated inquiries ensuring a timely resolution/fulfillment to user requests, incidents, questions, and complaints, and to provide day-to-day hands-on support to the organization's ICT support requirements.
To ensure the backup administration for both on-premise and cloud backups, troubleshooting unsuccessful backups, and ensuring all jobs complete successfully.
Provide reports and ensure restore simulations.Key performance areas:
- To respond to userinitiated enquiries ensuring a timely resolution/fulfillment to user requests, incidents, questions, and complaints in relation to backup and support.
- To make input into operating policies, procedures, and guidelines;
- To report on performance and to identify and escalate performance constraints;
- Manage onpremise and cloud backup environments.
- Ensure backups and restores are done as per schedules
- Ensure all exceptions are managed and reported on a daily basis.
- Troubleshoot all exceptions within the backup environment.
- Ensure offsite backup management as per best practices.
Closing date: 26
May 2023
Required Minimum Education/training:
- Matric/Senior Certificate
- Diploma in IT
- Backup Certification
Required Minimum Experience:
- 1 year experience in ICT support
- 3 years of backup experience onpremise
- 2 years' experience in cloud backups.
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