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Road IT Support Technician
2 weeks ago
who is interested in growing with this company as a Road IT Support Technician.
PLEASE NOTE:
REQUIREMENTS of this position, YOUR APPLICATION WILL BE IMMEDIATELY DELETED. Please
ensure that you READ and understand this advertised position BEFORE sending your CV to us, or
otherwise you will just be wasting YOUR time and ours.
Application Process:
Qualifications and Experience:
- Must have Matric/or equivalent
- Relevant Certifications or technical training will be an advantage
- Proven experience in providing IT Support
- Strong knowledge of computer hardware, software, operating systems and networking concepts
- Strong knowledge with Office 365, wireless access points, Firewalls
- Familiarity with laptop repairs, printers, and server knowledge
- Proficiency in diagnosing and resolving hardware, software and network issues
- Excellent problem solving and analytical skills
- Ability to work independently, prioritize tasks, and manage time effectively
- Attention to detail
- Flexibility to travel and work onsite as required
- Understanding of data backup procedures and information security best practices
- In house systems that you will be required to work with:
- Auto Task-Ticketing system
- IT Glue-Updating all clients information
- Office 365 portal
- Experience with administration and assistant duties
Key Performance Areas:
- Technical Support: Provide technical assistance and support to clients, both remotely and in person, for
- Incident Management: Respond promptly to IT incidents reported by operations, resolving or escalating
- Hardware Maintenance: Install, configure, and maintain desktops, servers, laptops, and mobile
- Network Connectivity: Ensure reliable and secure network connectivity for onsite operations.
- Troubleshoot network connectivity issues and collaborate with network administrators to resolve them.
- Data Backup and Security: Implement data backup procedures and educate users on data security best practices.
- Documentation: Maintain accurate documentation of IT systems, processes, and configurations.
- IT Upgrades: Assist in evaluating and recommending new hardware, software, and technologies.
- Collaborate with IT teams to plan and execute technology upgrades.
- Compliance: Ensure compliance with IT policies, procedures, and regulations
Remuneration:
- Salary will be discussed in the interview
Disclaimer:
Career Category:
Road IT Support Technician
Career Type:Full Time
Location:Pretoria
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