Road IT Support Technician

2 weeks ago


Pretoria, Gauteng, South Africa WHM Recruitment Advisors Full time
A successful IT Support company based in Pretoria, is growing rapidly and searching for an individual
who is interested in growing with this company as a Road IT Support Technician.

PLEASE NOTE:

REQUIREMENTS of this position, YOUR APPLICATION WILL BE IMMEDIATELY DELETED. Please

ensure that you READ and understand this advertised position BEFORE sending your CV to us, or

otherwise you will just be wasting YOUR time and ours.

Application Process:

Qualifications and Experience:

  • Must have Matric/or equivalent
  • Relevant Certifications or technical training will be an advantage
  • Proven experience in providing IT Support
  • Strong knowledge of computer hardware, software, operating systems and networking concepts
  • Strong knowledge with Office 365, wireless access points, Firewalls
  • Familiarity with laptop repairs, printers, and server knowledge
  • Proficiency in diagnosing and resolving hardware, software and network issues
  • Excellent problem solving and analytical skills
  • Ability to work independently, prioritize tasks, and manage time effectively
  • Attention to detail
  • Flexibility to travel and work onsite as required
  • Understanding of data backup procedures and information security best practices
  • In house systems that you will be required to work with:
  • Auto Task-Ticketing system
  • IT Glue-Updating all clients information
  • Office 365 portal
  • Experience with administration and assistant duties

Key Performance Areas:

  • Technical Support: Provide technical assistance and support to clients, both remotely and in person, for
hardware, software, and network issues.

  • Incident Management: Respond promptly to IT incidents reported by operations, resolving or escalating
them as needed.

  • Hardware Maintenance: Install, configure, and maintain desktops, servers, laptops, and mobile
devices, peripherals, and other IT equipment.

  • Network Connectivity: Ensure reliable and secure network connectivity for onsite operations.
  • Troubleshoot network connectivity issues and collaborate with network administrators to resolve them.
  • Data Backup and Security: Implement data backup procedures and educate users on data security best practices.
  • Documentation: Maintain accurate documentation of IT systems, processes, and configurations.
  • IT Upgrades: Assist in evaluating and recommending new hardware, software, and technologies.
  • Collaborate with IT teams to plan and execute technology upgrades.
  • Compliance: Ensure compliance with IT policies, procedures, and regulations

Remuneration:

  • Salary will be discussed in the interview

Disclaimer:

Career Category:
Road IT Support Technician
Career Type:Full Time
Location:Pretoria

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