Executive Reservations Manager

2 weeks ago


Cape Town, Western Cape, South Africa HotelJobs Full time

IDEAL CANDIDATE PROFILE:

REQUIREMENTS
Formal Travel / Hotel School / Hospitality Management Diploma with a steady career progression in 5-star hotels

At least - 6 years' management experience within an exclusive Game Lodge Reservations / Front Office environment

Highly organised and proficient in setting up reports, providing accurate feedback and summary analysis

Exceptional telephone manner and above average English language skills (verbal and written)

Highly computer literate in addition to ResRequest (

Microsoft Office:
Outlook, Word, Excel)

Knowledge of travel management processes, tour operators and industry procedures

Flexible working hours, including weekends and public holidays

Exceptional attention to detail, strong analytical skills and a problem-solving mind-set

Customer service oriented and extra-ordinary interpersonal skills with passion for excellence

Excellent understanding of Africa's geography with a worldly / well-travelled mind-set

Ability to multitask and manage time effectively

Proactive, adaptable, and solution-oriented

KEY PERFORMANCE AREAS:

Reservation Management

Revenue Management

Guest Experience

Systems and Processes

Budgeting and Analytical Reports

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