Executive Reservations Manager
2 weeks ago
IDEAL CANDIDATE PROFILE:
REQUIREMENTS
Formal Travel / Hotel School / Hospitality Management Diploma with a steady career progression in 5-star hotels
At least - 6 years' management experience within an exclusive Game Lodge Reservations / Front Office environment
Highly organised and proficient in setting up reports, providing accurate feedback and summary analysis
Exceptional telephone manner and above average English language skills (verbal and written)
Highly computer literate in addition to ResRequest (
Microsoft Office:
Outlook, Word, Excel)
Knowledge of travel management processes, tour operators and industry procedures
Flexible working hours, including weekends and public holidays
Exceptional attention to detail, strong analytical skills and a problem-solving mind-set
Customer service oriented and extra-ordinary interpersonal skills with passion for excellence
Excellent understanding of Africa's geography with a worldly / well-travelled mind-set
Ability to multitask and manage time effectively
Proactive, adaptable, and solution-oriented
KEY PERFORMANCE AREAS:
Reservation Management
Revenue Management
Guest Experience
Systems and Processes
Budgeting and Analytical Reports
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