Field Technician Senior

2 weeks ago

Pretoria, Gauteng, South Africa Herotel Full time
Applications are invited for the
Field Technician - Senior position to be based in
Tshwane, Gauteng.

PURPOSE OF THE ROLE:

The Field Technician Senior's main duty will be to oversee and lead installations/repairs/surveys on Wireless or Fibre networks. Focusing on more advanced and larger installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:

General:

  • Follow set SOP's and procedures.
  • Work closely with a Team Leader and Scheduler.
  • Maintaining project and safety documentation.
  • Accurate reporting and updates on work done.
  • Ensuring all relevant stock is available for the work that was scheduled.
  • Keep equipment well maintained and in a good condition.
  • Adhere to all Health and Safety procedures.
  • Completing all SHER and OHS required documentation.
  • Conducting regular inspections with the RF and Fibre Team. The aim then of locating and repairing faults found during the inspections. Preventative maintenance.
  • Fibre Troubleshooting: Splicing, testing, dome management.
  • Wireless Troubleshooting: Signal testing on CPE's, access points, bandwidth capacity.
  • Advanced Network Troubleshooting: Ip conflicts, firewall issues, routing issues.
  • Installation of advanced VoIP systems.
  • Provide excellent customer service.
  • Display and live leadership values by teaching Junior staff and helpers.
  • Work overtime, weekends, or on emergency call outs as required.
  • Working at heights: House roofs, telephone/gum poles, large buildings.
  • Working in crawl and small spaces for installation purposes.

Site Survey:

  • Determine clients' needs internal and external.
  • Confirm signal to High Site is up and confirm throughput of bandwidth.
  • Confirm Fibre termination point is live and available for client.
  • When arriving on site, do a walk around to get an idea of the layout of the premises and job card, usually with the client.
  • Conduct test internally or at each location to confirm sufficient data or coverage.
  • Test and document all findings on the current internal network should there be one.
  • Take photos of the location of the installations: Fibre CPE with Fibre cable run, Wireless CPE antenna placement and bracket, Internal and external cable run, Access Points, POE, and power points.
  • Document all findings of the survey accurately and as confirmed with client.
  • Update ticket timeously for quotation, with all photos and work needed.

Callout Repairs:

  • Confirm issues with client as described on ticket.
  • Troubleshoot fast and sufficiently.
  • Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
  • Communicate costs implications involved with the repair if any.
  • Have knowledge of products and pricing.
  • Able to resolve the issue on site or replace the necessary equipment.
  • Confirm with client that repair has been completed and that the client tested.
  • Ensure that the client is satisfied with the work that has been done.
  • Follow quality control with your Team Leader for confirmation when the repair has been completed.
  • Inspect site, for possible future problems. Take photos and update accordingly.
  • Update ticket with all relevant work done for job card completion and invoicing.

Installation:

  • Receiving daily job cards for new installations.
  • Referencing job cards for the correct stock needed for the installation.
  • Confirming clients' needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
  • Installation of Fibre and Wireless CPE's.
  • Cable runs internal and external. Both Network and Fibre cable runs.
  • Communicate with the Installation Team Leader to confirm RF signal is as required on LOS
  • Communicate with the Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
  • Basic and advanced access point and network setups.
  • Set up and confirm the client's existing equipment is still working and that the client verified that everything works as it should.
  • Upgrade all equipment's firmware, clean up, and take photos for quality control.
  • Follow quality control with your Team Leader for confirmation when the installation has been completed.
  • Complete installation job card with equipment used, related technical information, and photos.
  • Inspect site, for possible future problems. Take photos and update accordingly.
  • Update ticket with all relevant work done for job card completion and invoicing.
  • 2 years Fibre Optic splicing experience.
  • 2 Years RF/Wireless experience.
  • Advanced computer skills.
  • Advanced Networking considered an asset.
  • Technical training is considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
  • Experience using FO troubleshooting tools (i.e., OTDR, Mass Fusion Splicing, etc.).
  • Driver's license.
  • Clean driving record.
  • Customer service skills.
  • Good analytical and problemsolving skills.
  • Good working knowledge of hand and power tools used in th

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